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Zendesk
Service-first CRM company building software to improve customer and employee service relationships.
- Founded
- 2008
- Headquarters
- San Francisco, CA 94103
- Company size
- Not disclosed
- Products tracked
- 11
Products by Zendesk
Rankings
Appears in these rankings
Customers of Zendesk
Aha!Technology & SoftwareAirbyteTechnology & SoftwareCatalystTechnology & SoftwareCrusoeTechnology & SoftwareDescriptMedia & EntertainmentEarnInFinancial Services & InsuranceElevenLabsTechnology & SoftwareEmail on AcidTechnology & SoftwareEmailJSTechnology & SoftwareExplain EverythingEducationFastmailConsumerGitHub, Inc.Technology & Software
Customer voice
Customer testimonials
Quotes published on Zendesk's official website.
Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test.
The zero-training model has been amazing. It can surface content based on an event, like the Mets versus Yankees, and it feels very personalised.
There’s a wealth of information in these AI agent conversation logs. We’re using them not just for support but also to improve our product and strategy, too.
Customer outcomes
Case studies
Selected customer stories from Zendesk.
Pricing for Zendesk
Subscription
This is the broad commercial model reported for Zendesk. Product-level terms are listed below when available.
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Starting price
- US$ 19/agent/month paid yearly
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
- Pricing model
- Subscription
- Entry option
- Free plan and Free trial
Trust profile
Security and compliance
No compliance claims have been published for this company.
Latest updates from Zendesk
Company news
Zendesk Reports Growth in AI-Native Voice Solution Adoption
Zendesk reported strong market momentum for its native voice solution one year post-launch, following the acquisition of Local Measure. The platform, which utilizes Amazon Connect technology, has secured over 100 enterprise opportunities, including a 4,000-seat deployment, and achieved HIPAA compliance. The tool allows businesses to integrate voice channels with digital context.
AcquiredLocal MeasurePartnerAmazonCustomerFive Iron Golf
M&A
Zendesk Acquires Assets of Work Intelligence Startup beams
Zendesk acquired intellectual property and onboarding staff from beams, a Berlin-based Work Intelligence startup. The acquisition aims to enhance Zendesk’s Employee Service platform by adding features for SaaS and AI usage monitoring, IT hardware/software governance, and automated provisioning, allowing IT, HR, and Finance teams better oversight of internal software stacks.
Acquiredbeams