Zendesk

Service-first CRM company building software to improve customer and employee service relationships.

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Where Zendesk ranks

Current edition · updated Oct 20, 2026

Ranked #5Provide written supportAcross industries · AI agents · 44 products reviewed
Ranked #6Schedule resourcesAcross industries · Workforce Management · 9 products reviewed
Ranked #7Provide phone supportAcross industries · AI agents · 19 products reviewed

About Zendesk

Service-first CRM company building software to improve customer and employee service relationships.

Industries served

Media and entertainment

Products

Zendesk Resolution Platform
Customer Support AgentsFree plan
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AI-first service platform that unifies technology into a service ecosystem, empowering AI to connect data and workflows across systems and channels.
Zendesk AI
Customer Support AgentsFree plan
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AI powering service with continuous improvement for every resolution.
Customer Service
Customer Support AgentsFrom $19/agent/month
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Manage and resolve customer enquiries across all channels in one place.
Employee Service
HR & Employee SupportFree plan
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AI-powered employee support on a scalable, intuitive platform that automates requests and resolves issues faster.
Contact Centre
Voice Agents & Contact CentersFree plan
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Deliver AI-powered resolutions for every call, every channel, every time.
AI agents
Customer Support AgentsFree plan
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Resolve even the most complex issues on any channel autonomously.
- #5 in Provide written supportAcross industries · 44 products reviewed
- #7 in Provide phone supportAcross industries · 19 products reviewed
Copilot
Agent Assist & QualityFrom $50/agent/month
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Empower service teams with the only proactive AI assistant.
Quality assurance
Agent Assist & QualityFree plan
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Improve your service with automatic human and AI agent scoring.
Workforce Management
Workforce Management & StaffingFree plan
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Forecast, staff and manage agent schedules with AI-powered precision.
- #6 in Schedule resourcesAcross industries · 9 products reviewed
Zendesk Sunshine
Developer Tools & PlatformsFree plan
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Open and flexible platform built natively on AWS for creating unique customer experiences using APIs and SDKs, connecting data sources across technology stacks, and building app...
Zendesk Sell
CRM & Revenue OperationsFree plan
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Sales CRM with APIs for building Sell-powered applications for web, mobile and desktop.

What customers say

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test.”

Raz RazaqHead of Customer Contact Experience Technology Read customer storyZendesk AI customer

“The zero-training model has been amazing. It can surface content based on an event, like the Mets versus Yankees, and it feels very personalised.”

Whitney ThomasSenior Business Systems Analyst, SeatGeekRead customer storyZendesk customer

Zendesk AI
Catapult uses Zendesk Advanced AI for intelligent triage, ticket summaries and writing assistance. Zendesk reports a 50 percent reduction in first reply time, a 21 percent reduction in full resolution time and a 14…
Case study
Case study
Grill’d deployed Zendesk for ticket handling, integrated customer information, refunds and automated prioritization. Zendesk reports that it cleared its backlog within three months and improved first reply time by 84…
Case study
Contact Centre
The Good Meal Co migrated to the Local Measure solution now named Zendesk for Contact Center in five weeks. Zendesk reports improved access to customer history, better operational analytics and increased agent job…
Case study

Security and compliance

As reported by Zendesk. Ask for audit reports before you buy.

SubprocessorsAha!, Airbyte, Catalyst, Crusoe, Descript, EarnIn, ElevenLabs, Email on Acid, EmailJS, Explain Everything, Fastmail, GitHub, Inc., InpharmD, JetBrains, Klaviyo, Lightspeed Commerce Inc., Mailspring, MaintainX, Mentra, Mosaic, Nanonets, Paragon, PatternFast, Plivo, Postmark, Rainforest QA, Replit, Scale AI, StartMail, Totango, Inc., Vimeo, WaiverForever, Wrike, Yet Another Mail Merge, emClarity, ICIT AI, Juicer, k-ID, Scopio Labs, Tarteel, Coursemojo, Planet, eSmart Systems, LogicGate, ClickUp

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Latest updates from Zendesk

Jun 242026

Company news

Zendesk Reports Growth in AI-Native Voice Solution Adoption

Zendesk reported strong market momentum for its native voice solution one year post-launch, following the acquisition of Local Measure. The platform, which utilizes Amazon Connect technology, has secured over 100 enterprise opportunities, including a 4,000-seat deployment, and achieved HIPAA compliance. The tool allows businesses to integrate voice channels with digital context.

AcquiredLocal MeasurePartnerAmazonCustomerFive Iron Golf

Jun 152026

M&A

Zendesk Acquires Assets of Work Intelligence Startup beams

Zendesk acquired intellectual property and onboarding staff from beams, a Berlin-based Work Intelligence startup. The acquisition aims to enhance Zendesk’s Employee Service platform by adding features for SaaS and AI usage monitoring, IT hardware/software governance, and automated provisioning, allowing IT, HR, and Finance teams better oversight of internal software stacks.

Acquiredbeams