Zendesk Sunshine
Open and flexible platform built natively on AWS for creating unique customer experiences using APIs and SDKs, connecting data sources across technology stacks, and building apps and automations.
What it does
Open and flexible platform built natively on AWS for creating unique customer experiences using APIs and SDKs, connecting data sources across technology stacks, and building apps and automations.
- Customer service
- Employee service
- Contact center
- Ticketing
- Messaging and live chat
- IT service management
- Knowledge base
- Voice support
- Category
- Developer tools and platforms
- Built for
- Media and entertainment
- Users
- Startups, Retail, Financial services, Technology and 6 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free plan$0
Free trial on paid plans
Prices as published by Zendesk, checked Oct 2026.
Security and compliance
No security details published yet
Zendesk hasn't published certifications or security practices for Zendesk Sunshine that we could find. Ask their team for audit reports.
Reviews
No reviews yet
Reviews come from people who use Zendesk Sunshine at work. Share how your team uses it to help other buyers decide.
Alternatives
AI-enabled customer service solution using workflow automation, refined LLMs, and generative AI to complete the entire customer service journey.
Realtime infrastructure for multimodal agents
Operator
by Gigs
Agentic AI for phone plans that reduces support overhead by up to 95% with instant sales and always-on customer service.
Support AI
by Yuma AI
AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end.
Outbound Sequencing
by Open
AI-personalized multi-channel sequences with bulk imports, response branching, and full API.
Omnichannel Support
by Letterbook
Email, Discord, web forms, and API — every channel flows into one inbox.
Is this your product?
Claim it to keep details accurate and submit evidence for the next ranking review.
Claim Zendesk Sunshine