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Workforce Management

Workforce management and staffing · by Zendesk

Forecast, staff and manage agent schedules with AI-powered precision.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Forecast, staff and manage agent schedules with AI-powered precision.

  • Customer service
  • Employee service
  • Contact center
  • Ticketing
  • Messaging and live chat
  • IT service management
  • Knowledge base
  • Voice support
Category
Workforce management and staffing
Built for
Media and entertainment
Users
Startups, Retail, Financial services, Technology and 6 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free plan$0

Free trial on paid plans

Prices as published by Zendesk, checked Oct 2026.

Security and compliance

No security details published yet

Zendesk hasn't published certifications or security practices for Workforce Management that we could find. Ask their team for audit reports.

Reviews

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