Customer Service
Manage and resolve customer enquiries across all channels in one place.
What it does
Manage and resolve customer enquiries across all channels in one place.
- Customer service
- Employee service
- Contact center
- Ticketing
- Messaging and live chat
- IT service management
- Knowledge base
- Voice support
- Category
- Customer support agents
- Built for
- Media and entertainment
- Users
- Startups, Retail, Financial services, Technology and 6 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free plan$0
- Of Customer Service Suite Professional
- Subscription$19/agent/month
- Paid yearly
14-day free trial on paid plans
Prices as published by Zendesk, checked Oct 2026.
Security and compliance
No security details published yet
Zendesk hasn't published certifications or security practices for Customer Service that we could find. Ask their team for audit reports.
Reviews
No reviews yet
Reviews come from people who use Customer Service at work. Share how your team uses it to help other buyers decide.
Alternatives
AI-enabled customer service solution using workflow automation, refined LLMs, and generative AI to complete the entire customer service journey.
Support AI
by Yuma AI
AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end.
Outbound Sequencing
by Open
AI-personalized multi-channel sequences with bulk imports, response branching, and full API.
Operator
by Gigs
Agentic AI for phone plans that reduces support overhead by up to 95% with instant sales and always-on customer service.
Omnichannel Support
by Letterbook
Email, Discord, web forms, and API — every channel flows into one inbox.
Daytime Customer Service Rep
by Elyos AI
Zero wait time, maximum efficiency.
Is this your product?
Claim it to keep details accurate and submit evidence for the next ranking review.
Claim Customer Service