Top 10 AI tools to provide written support

Zendesk AI agents are a game changer. It has transformed our agents from widget movers into problem solvers.

Zendesk’s AI agents automatically detect intent and respond to frequent email questions.

I love that the AI really understands the tone and context of customer enquiries. It knows when to escalate a ticket to a live agent

80%

Zendesk’s AI agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.

90%

£500K+

Zendesk’s AI agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.

AI agents allow users to manage their subscriptions completely by themselves, integrating Zendesk AI with our back end systems. This frees up our support agents to focus on customers with more complex issues.

Zendesk’s AI agents automatically detect intent and respond to frequent email questions.

AI agents allow users to manage their subscriptions completely by themselves, integrating Zendesk AI with our back end systems.

We would drown in tickets if we didn’t have Solve’s 80% deflection.

We would drown in tickets if we didn’t have Solve’s 80% deflection.

We’d have to hire 3 full-time agents to maintain our team’s current workload if we were to try to replace it with human support.

empowers customers to effortlessly self-serve across interactive voice response (IVR), chat, and digital channels

empowers customers to effortlessly self-serve across interactive voice response (IVR), chat, and digital channels

PoP reduction in average service ticket resolution time in 30 days

25%

Our customers prefer using [our virtual agent] Aino over picking up the phone or waiting in line for live chat.

A ClaudIA mudou o jogo. A maioria dos atendimentos são resolvidos por ela com CSAT superior às nossas agentes.

Além de reduzir em mais de 75% da nossa carga de tickets, a ClaudIA é uma das nossas melhores vendedoras.

65% dos nossos usuários que interagem com a ClaudIA não precisam de ajuda humana. É outro patamar.

A maioria dos atendimentos são resolvidos por ela com CSAT superior às nossas agentes.

Além de reduzir em mais de 75% da nossa carga de tickets, a ClaudIA é uma das nossas melhores vendedoras.

65% dos nossos usuários que interagem com a ClaudIA não precisam de ajuda humana. É outro patamar.

Aidbase is the only solution that allowed us to fully embed an AI support system into our platform.

Front’s ticketing makes it easy for our support team to manage queues and track progress, giving us a clear view of what needs attention and what’s fully resolved.