FrontApp, Inc.

About FrontApp, Inc.

Products

• Front Platform

  Customer Support AgentsFrom $25/seat/month

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  AI-powered customer operations platform that unifies teams, conversations, and AI into one coordinated system for routing, responding to, and measuring customer conversations.

  • #2 in Provide written supportAcross industries · 44 products reviewed86

• Autopilot

  Customer Support AgentsFrom $0.05/conversation

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  Omnichannel AI agent that automates complex customer work, triaging and resolving requests across systems and teams.

• Copilot

  Agent Assist & QualityFrom $20/seat/month

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  Real-time AI assistant that auto-drafts replies using help content and past conversations.

• Smart QA

  Agent Assist & QualityFrom $20/seat/month

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  Automated quality assurance with AI-powered scorecards and reporting for every ticket.

• Smart CSAT

  Feedback & Experience AnalyticsFrom $10/seat/month

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  AI-inferred customer satisfaction scoring without surveys.

• Omnichannel

  Customer Support AgentsFrom $65/seat/month

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  Unified inbox centralizing email, SMS, WhatsApp, social, and other channels into a single experience.

• Ticketing

  Customer Support AgentsFree trial

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  Flexible ticketing system to track, manage, and resolve customer inquiries.

• Front Knowledge Base

  Agent Assist & QualityFree trial

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  Self-service help center for documenting answers and enabling faster, more accurate replies.

• Front Chat

  Customer Support AgentsFree trial

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  Real-time live chat for triaging and resolving chat inquiries.

• Integrations & API

  Developer Tools & PlatformsFrom $200/min

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  Platform for syncing data and powering workflows across 160+ integrations and external systems.

What customers say

• Front Platform

  Boostability uses Front partner-specific inboxes, signatures, templates, and round-robin assignments to deliver white-label customer service. Front reports that response time fell from 10 hours to four, with less manual…

  Case study
• Front Platform

  Cisco Meraki's Sales Support team uses Front to track request ownership, automate tagging, and organize follow-up. Front reports improved visibility and saved time; reminder tags flag messages unanswered after 15…

  Case study
• Front Platform

  GLT Logistics uses Front shared inboxes, automation, and a Salesforce integration to assign ownership and expose shipment context. Front reports processing over 14,000 emails monthly with an 83% reduction in processing…

  Case study

Security and compliance

As reported by FrontApp, Inc.. Ask for audit reports before you buy.

• SOC 2 Type IICertified
• ISO/IEC 27001Certified
• ISO 9001Compliant

• AES-256 bit encryption at rest
• TLS 1.2 encryption in transit
• 2FA support
• Single Sign-On (SSO) via SAML-based Identity Provider
• OAuth support for Office 365 and Gmail
• SPF, DKIM, DMARC email security records
• Daily backups
• Bug Bounty program powered by HackerOne
• Unique enterprise identifier per customer environment
• Cloud infrastructure hosted on Amazon Web Services