List your company

Smart CSAT

Feedback and experience analytics · by FrontApp, Inc.

AI-inferred customer satisfaction scoring without surveys.

Visit website

What it does

AI-inferred customer satisfaction scoring without surveys.

  • Shared inbox management
  • Omnichannel customer support
  • AI-powered customer service automation
  • Cross-team collaboration
  • Ticket tracking and resolution
Category
Feedback and experience analytics
Users
Customer service teams, Operations teams, Inbound sales teams, Account management teams and 1 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0
  • Subscription$10/seat/month
    • Or included in Enterprise

Prices as published by FrontApp, Inc., checked Oct 2026.

Security and compliance

As reported by FrontApp, Inc.. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Certified
  • ISO 9001Compliant
  • AES-256 bit encryption at rest
  • TLS 1.2 encryption in transit
  • 2FA support
  • Single Sign-On (SSO) via SAML-based Identity Provider
  • OAuth support for Office 365 and Gmail
  • SPF, DKIM, DMARC email security records
  • Daily backups
  • Bug Bounty program powered by HackerOne
  • Unique enterprise identifier per customer environment
  • Cloud infrastructure hosted on Amazon Web Services

Reviews

No reviews yet

Reviews come from people who use Smart CSAT at work. Share how your team uses it to help other buyers decide.

Write a review

Alternatives

  • AI Dashboards (Beta)

    by Dovetail

    Visualize customer trends alongside key business metrics

  • Voice of the Customer

    by Level AI

    Quantifies customer sentiment and classifies contacts into a hierarchy.

  • Business Impact Analysis

    by Thematic

    Analyze business impact of customer feedback insights, scoring themes by their effect on business metrics.

  • Performance Insights

    by Intryc

    Feature providing AI evaluation insights to uncover root causes of client frustration and track organizational trends.

  • Transform Unstructured Data

    by Thematic

    Automatically turn unstructured comments and chats into themes, sentiment, and synthetic scores with a Theme Editor for validation and refinement.

  • Discover

    by Forethought

    Surfaces insights from support interactions, detects knowledge gaps, and generates articles and Autoflows.

Is this your product?

Claim it to keep details accurate and submit evidence for the next ranking review.

Claim Smart CSAT