Loading the SOTA2 catalog…
Compare feedback & experience analytics products for capabilities, deployment, pricing, and enterprise readiness. Ranked using verified practitioner feedback, product research, and enterprise trust signals.
| Company | Description | Matching products |
|---|---|---|
| Airmeet Inc. | Virtual and hybrid events, webinars, and audience engagement platform. | |
| ConsumerAffairs | Consumer news, reviews, complaints, resources, and safety recalls platform. | |
| PolyAI | Enterprise platform where dialog agents get built, run, adapt, and iterate in real time. The proprietary model, Raven, is trained on 1B+ enterprise conversations. | |
| Moveworks | Moveworks is the AI Assistant platform for enterprise workforces to find answers instantly and automate tasks end-to-end across every business app. ServiceNow has officially acquired Moveworks. |
| Birdeye | Agentic marketing platform for multi-location brands, automating workflows across reviews, listings, social media, surveys, marketing automation, and customer experience. |
| Speechmatics | Cambridge-based specialist speech vendor providing enterprise and developer speech-to-text, text-to-speech, and voice agent APIs with flexible deployment across cloud, on-premises, and on-device. |
| Canvs | Canvs is the customer insights platform designed to unlock the full value of qualitative customer feedback, transforming fragmented feedback into clarity, insights, and emotional drivers you can act on. | Canvs Platform 1 more |
| Userbrain | Remote unmoderated user testing platform with 170,000+ quality-assured testers, AI-powered insights, and automated test reports. |
| Dovetail | Dovetail is a customer intelligence platform that turns fragmented customer feedback into decision-ready intelligence across organizations. |
| Forethought | AI customer support automation platform with multi-agent capabilities, now part of Zendesk. |
| Pylon | Agentic B2B support platform letting humans and AI agents collaborate on customer work across channels. |
| Yellow.ai | Enterprise AI agents for CX and EX automation powered by 15+ LLMs. |
| Observe.AI | Observe.AI provides a purpose-built agentic AI platform for customer experience, delivering AI agents for voice and chat across CX operations. |
| Alhena AI | Hallucination-free AI solutions including shopping assistants, customer support chatbots, and voice agents that grow revenue and delight customers for e-commerce brands. |
| Avoca AI | AI workforce for service businesses providing always-on agents that answer calls, fill job boards, and support service teams. |
| Infinitus | Infinitus Systems, Inc. is a healthcare voice AI platform company that automates phone calls to patients, payors, and providers. |
| Siena AI | AI customer-service agent platform for commerce brands, providing empathic AI CX agents across support, shopping, reviews, QA, and voice-of-customer. |
| inFeedo AI | inFeedo AI™ is a conversational People Experience platform powered by Agentic AI and People Science for employee engagement, HR automation, and communication. |
| Thematic | AI-powered customer intelligence platform for enterprise CX that turns unstructured feedback into traceable reporting and enables AI agents to scale reliably. |
| AmplifAI | Contact Center AI software that ingests and unifies structured and unstructured data from 150+ sources and delivers automated QA/QM, AI-enabled coaching, performance management, customer intelligence, and gamification to every role across the contact center. |
| Crosschq | Hiring intelligence and people analytics company providing data-driven solutions to help companies recruit and retain talent, powered by the Talent Intelligence Cloud™. |
| Balto | Cloud-based, AI-powered real-time guidance and coaching software for contact centers, providing agent assist, QA automation, coaching, insights, compliance, call summarization, and omnichannel capabilities. |
| Labelf | AI-powered interaction analytics platform that reads customer interactions, trains custom AI models, and turns understanding into actions such as churn saves, sales leads, coaching plans, and process fixes. |
| Level AI | Level AI is an artificial intelligence platform designed to enhance contact center operations. It provides real-time agent assistance, automated QA, and conversation intelligence tools to help customer support teams improve performance, compliance, and customer experience. |
| Intryc | Intryc operates an AI-powered quality assurance and training platform for customer experience teams, automating ticket reviews and providing actionable performance insights. |
| Open | Unified AI customer support platform that automates support across chat, email, voice, and outbound channels with enterprise-grade accuracy, security, and human handoff. |
| Cignara | AI voice and chat agents for enterprise customer support, replacing FAQs and IVL menus with agents that reason on customer data, take real actions, and turn conversations from cost centers into revenue moments. |
| Unthread | The AI helpdesk that does the work for you. Solve tickets right from Slack and Teams with end-to-end workflow automations that learn from your team. |
| EliseAI | The leading conversational AI platform for real estate and healthcare, automating leasing, resident services, and patient communication. |
| Letterbook | AI-native customer support platform that helps teams deliver faster, smarter support. |
| Aftercare | Aftercare provides an AI-powered conversational survey platform that integrates with existing survey tools to generate real-time follow-up questions, evaluate data quality, and automatically code open-ended responses. |
| CodeTwo | Award-winning email signature management, migration & backup solutions for Microsoft 365 & Exchange used by 140,000 companies. 24h support. Microsoft Partner. |
| Crescendo AI | AI-native customer experience platform that replaces the entire CX stack—agents, routing, ticketing, QA, knowledge, and workforce management—with one platform and one team. |
| DataGrand | Chinese AI company integrating NLP, OCR, RPA, and knowledge graph technologies to provide enterprise text-processing and office-robot products and solutions. |
| FrontApp, Inc. | AI-powered customer operations platform for routing, responding to, and measuring customer conversations across teams, channels, and tools. |
| Gofrugal | Digital-first company offering cloud and mobile ERP solutions to retail, restaurant, and distribution businesses. |
| Google Cloud | Cloud platform offering AI, infrastructure, data, security, and productivity services. The named entity of interest is Gemini Enterprise for Customer Experience, an agentic solution for shopping and customer service. |
| Human Behavior | AI-native product analytics platform that watches user session replays to surface behavioral insights on why customers leave, pay, or stay. |
| Mihup | Gen AI powered Voice AI platform for Enterprise offering automated virtual agents, voice agents, agent assist, and interaction analytics for automotive, BFSI, and IoT industries. |
| Poth Labs | A truth-seeking AI agent for customer feedback. Poth connects customer calls, feedback, support tickets, surveys, and transcripts so teams can ask questions, find patterns, and instantly understand what customers are saying. |
| Ressolve | Conversational analytics company offering AI that analyzes calls and text at scale, focused on Customer Experience and Employee Experience, primarily targeting Latin American Spanish. |
| Rulebase | Rulebase is the AI revenue workforce for financial services, providing AI agents that catch stalled onboarding, reactivate dormant accounts, and review every customer interaction to recover revenue without adding headcount. |
| Superorder | AI agents for restaurants, focusing on reputation management and delivery profitability. |
| Syncly | AI-native social intelligence built for fast-moving brands. Listen across every platform, discover the right creators, and turn them into revenue. |
| Contentsquare | Contentsquare is an AI-powered experience intelligence platform that enables organizations to analyze user behavior across websites, mobile apps, and other digital experiences. |