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AI for agent assist and quality

Every product we track in agent assist and quality, with its pricing, what it does and where it ranks on public evidence.

100 products47 companiesUpdated Oct 27, 2026

Products

100 products from 47 companies

  • Front Platform by FrontApp, Inc.

    AI-powered customer operations platform that unifies teams, conversations, and AI into one coordinated system for routing, responding to, and measuring customer…

    From $25/seat/monthAlso from FrontApp, Inc.: Copilot, Front Knowledge Base, Smart QA

    #2 in Provide written support

  • AI Agent Platform by Typewise AG

    Multi-agent orchestration layer that sits above your systems, connecting channels, policies, and actions.

    Free trialFrom $99/monthAlso from Typewise AG: AI Assistant

    #8 in Orchestrate workflows

  • Ariglad by Ariglad Inc.

    AI-powered knowledge base maintenance platform that auto-updates articles, identifies gaps, merges duplicates, and manages approval workflows using support ticket and…

    Free trial

    #4 in Edit writing

  • Coaching by Balto

    Real-time coaching software that identifies coaching moments during live calls, with live listen, sentiment analysis, workflows, and curated playlists of top-performing…

    Also from Balto: Quality, Compliance, Notes and 3 more

    #7 in Coach call agents

  • Lens by Infinitus

    Conversation insights engine for healthcare that evaluates every patient, provider, and payor interaction across channels to deliver full visibility, compliance alerts…

    #5 in Monitor compliance, healthcare and life sciences

  • Intryc Platform by Intryc

    An overarching AI QA and training platform that automates evaluations, provides insights, and supports agent coaching for customer support teams.

    Also from Intryc: AutoCoaching, AutoQA, CS Quality Assurance Lead Solution and 6 more

    #2 in Coach performance

  • Training Simulations by Solidroad

    Creates lifelike AI customer simulations across chat, email, phone, and video channels, enabling agents to practice before real conversations.

    Also from Solidroad: AI Coaching & Feedback, AI Scorecards, Automated Quality Assurance and 1 more

    #6 in Simulate conversations

  • Auto QA by Observe.AI

    Automated Quality Assurance for evaluating interactions.

    Also from Observe.AI: AI Agents for Frontline, Agent Copilot, AI Agents for Operations and 3 more

    #7 in Analyze calls

  • Auto-QA by Level AI

    Automated quality assurance that scores 100% of interactions against QA and compliance rubrics without sampling.

    Also from Level AI: Agent Assist, Agent Coaching, Agent Screen Recording and 3 more

    #7 in Monitor compliance

  • Zendesk Support Ops by Diana

    Diana keeps your support team aligned by summarizing queue health, highlighting risk, and routing urgent issues quickly.

    Free trialFrom $49.99/month

    #6 in Route work items

  • Knowledge Gap Detection by Open

    Auto-ingest docs and articles, surface gaps automatically, and learn from every resolved ticket.

    Free planFrom $0.75

    #5 in Maintain knowledge bases

  • Agent Assist by Crescendo AI

    Real-time AI copilot for live specialists that loads full context, recommended resolutions, and tracks compliance during calls.

    From $1.25/seatAlso from Crescendo AI: Quality Agent

    #2 in Recommend next actions, financial services and insurance
Showing 12 of 47 companies

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