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Agent Assist
Real-time AI copilot for live specialists that loads full context, recommended resolutions, and tracks compliance during calls.
What is Agent Assist?
Real-time AI copilot for live specialists that loads full context, recommended resolutions, and tracks compliance during calls.
Product typeAgent Assist & Quality
Pricing$1.25 per solve · Per Seat, Usage Based, Subscription
Deployment
APINot available
What teams use Agent Assist for
AI customer support across chat, voice, email, and SMS
Human-backed contact center services and BPO
Real-time agent assist for live specialists
Customer experience analytics and VoC intelligence
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
ISO/IEC 27001
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
