Crescendo AI

AI-native customer experience platform that replaces the entire CX stack—agents, routing, ticketing, QA, knowledge, and workforce management—with one platform and one team.

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Founded: Not disclosed
Headquarters: Not disclosed
Company size: Not disclosed
Products tracked: 6

Products by Crescendo AI

6 products

Crescendo Platform (AI CX Assistants)All-in-one AI-native CX platform with AI assistants covering chat, messaging, voice, and email, with 24x7 human handoff.0.00 reviewsCustomer Support Agents

Concierge AgentCustomer-facing AI agent for resolution, routing, and IVR replacement across chat, voice, email, and SMS.0.00 reviewsCustomer Support Agents

Agent AssistReal-time AI copilot for live specialists that loads full context, recommended resolutions, and tracks compliance during calls.0.00 reviewsAgent Assist & Quality

Quality AgentAI agent that scores 100% of conversations and feeds fixes back to the knowledge base.0.00 reviewsAgent Assist & Quality

Applied InsightsAI CX intelligence that analyzes 100% of customer conversations to surface VoC trends, product signals, process gaps, and board-ready intelligence in real time.0.00 reviewsFeedback & Experience Analytics

Expert Outsourcing ServicesFully managed human-backed outsourcing services with a global team of 3,000+ support representatives, QA specialists, and CX experts, including white-label support via PartnerHero.0.00 reviewsVoice Agents & Contact Centers

Pricing for Crescendo AI

Per Seat, Usage Based, Subscription

This is the broad commercial model reported for Crescendo AI. Product-level terms are listed below when available.

Crescendo Platform (AI CX Assistants)All-in-one AI-native CX platform with AI assistants covering chat, messaging, voice, and email, with 24x7 human handoff.

Pricing model: Per Seat, Usage Based, Subscription
Starting price: $1.25 per solve

Concierge AgentCustomer-facing AI agent for resolution, routing, and IVR replacement across chat, voice, email, and SMS.

Pricing model: Per Seat, Usage Based, Subscription
Starting price: $1.25 per solve

Agent AssistReal-time AI copilot for live specialists that loads full context, recommended resolutions, and tracks compliance during calls.

Pricing model: Per Seat, Usage Based, Subscription
Starting price: $1.25 per solve

Quality AgentAI agent that scores 100% of conversations and feeds fixes back to the knowledge base.

Pricing model: Per Seat, Usage Based, Subscription
Starting price: $1.25 per solve

Applied InsightsAI CX intelligence that analyzes 100% of customer conversations to surface VoC trends, product signals, process gaps, and board-ready intelligence in real time.

Pricing model: Per Seat, Usage Based, Subscription
Starting price: $1.25 per solve

Pricing model: Per Seat, Usage Based, Subscription

Trust profile

Security and compliance

SOC 2 Type II

ISO/IEC 27001