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Quality Agent
AI agent that scores 100% of conversations and feeds fixes back to the knowledge base.
What is Quality Agent?
AI agent that scores 100% of conversations and feeds fixes back to the knowledge base.
Product typeAgent Assist & Quality
Pricing$1.25 per solve · Per Seat, Usage Based, Subscription
Deployment
APINot available
What teams use Quality Agent for
AI customer support across chat, voice, email, and SMS
Human-backed contact center services and BPO
Real-time agent assist for live specialists
Customer experience analytics and VoC intelligence
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
ISO/IEC 27001
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
