Agent Assist
AI-driven real-time coaching and personalized training simulations for service representatives to upskill staff and provide real-time support.
Where it ranks
Current edition · updated Oct 20, 2026What it does
AI-driven real-time coaching and personalized training simulations for service representatives to upskill staff and provide real-time support.
- Customer experience automation with AI agents
- Shopping and customer service unification
- AI agent development and deployment
- Cloud security and compliance management
- Data lakehouse and analytics
- Category
- Agent assist and quality
- Built for
- Retail and ecommerce
- Users
- Retailers, Restaurants, Businesses seeking customer experience automation, Developers building AI agents and 1 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free plan$0
Free trial on paid plans
Prices as published by Google Cloud, checked Oct 2026.
Security and compliance
As reported by Google Cloud. Ask for audit reports before you buy.
- ISO/IEC 27001Certified
- ISO/IEC 27017Certified
- ISO/IEC 27018Certified
- ISO/IEC 27701Certified
- SOC 1Certified
- SOC 2Certified
- SOC 3Certified
- PCI DSSCertified
- FedRAMPCertified
- Encryption in transit
- Encryption at rest
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