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Zendesk Support Ops
Diana keeps your support team aligned by summarizing queue health, highlighting risk, and routing urgent issues quickly.
What is Zendesk Support Ops?
Diana keeps your support team aligned by summarizing queue health, highlighting risk, and routing urgent issues quickly. Provides automatic ticket summaries, queue reporting, and escalation workflows.
Product typeAgent Assist & Quality
PricingAssistant $49.99/month · Team $99.99/month · Enterprise starting at $499/month · 14-day free trial on all plans · No per-seat charges · Subscription, Usage Based
Deployment
APINot available
What teams use Zendesk Support Ops for
Shared family updates and reminders
Daily reporting and KPI digest automation
Ads tracking and campaign performance monitoring
Accounting operations automation
Google Sheets workflow automation
Zendesk support operations and ticket triage
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
TLS 1.2+
ISO/IEC 27001
Multi-factor authentication
Encryption in transit
Encryption at rest
Access controls
Multi-tenant architecture with strict logical isolation
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
