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Zendesk Support Ops

Agent assist and quality · by Diana

Diana keeps your support team aligned by summarizing queue health, highlighting risk, and routing urgent issues quickly.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Diana keeps your support team aligned by summarizing queue health, highlighting risk, and routing urgent issues quickly. Provides automatic ticket summaries, queue reporting, and escalation workflows.

  • Shared family updates and reminders
  • Daily reporting and KPI digest automation
  • Ads tracking and campaign performance monitoring
  • Accounting operations automation
  • Google Sheets workflow automation
  • Zendesk support operations and ticket triage
Category
Agent assist and quality
Built for
Healthcare and life sciences
Users
Families managing care for older adults, Growing business teams using Slack
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0
  • Assistant$49.99/month

Prices as published by Diana, checked Oct 2026.

Security and compliance

As reported by Diana. Ask for audit reports before you buy.

  • TLS 1.2+Compliant
  • ISO/IEC 27001Compliant
  • Multi-factor authentication
  • Encryption in transit
  • Encryption at rest
  • Access controls
  • Multi-tenant architecture with strict logical isolation

Reviews

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