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AI Service Desk

IT support and operations · by Console

Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.

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Ranking recognition

  • AI Service Desk — Top 10 for Route Work Items, Cross-industry, SOTA2 October 28, 2026 ranking

What it does

Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.

  • Automate 75%+ of service requests
  • continuously enforce access governance
  • effortlessly manage asset and business data with context-aware agents
  • Automate account creation across Okta, Google Workspace, M365, Slack, and Teams
  • Suspend accounts, revoke app access, reclaim licenses, transfer Google Drive files, delegate calendars/inboxes to managers, lock devices, and freeze cards, driven by termination events from your HRIS
  • Self-service access to SaaS apps with policy-based approvals and time-bound access that auto-revokes at expiry
  • Reset Okta, Google, and Microsoft passwords or MFA factors after identity verification
  • Retrieve FileVault (Jamf/Iru) or BitLocker (Intune) recovery keys for users locked out of their laptops
Category
IT support and operations
Users
IT teams
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

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Security and compliance

No security details published yet

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Reviews

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