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Ticketing

Customer support agents · by Pylon

Omnichannel ticketing with AI-powered routing, auto-categorization, and response suggestions.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Omnichannel ticketing with AI-powered routing, auto-categorization, and response suggestions.

  • B2B Support
  • Customer Success
Category
Customer support agents
Users
B2B companies, 1,500+ customers globally
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0
    • For prospects
    • A sales representative arranges the demo organization
  • Usage-based$89/seat
    • On an annual contract (Professional)
    • Minimum seat count applies
    • Quantity unspecified
  • EnterpriseCustom
    • Professional: $89/seat on an annual contract
    • Advanced: $139/seat on an annual contract

Prices as published by Pylon, checked Oct 2026.

Security and compliance

As reported by Pylon. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • ISO/IEC 42001Compliant
  • ISO/IEC 27001Compliant
  • HIPAACompliant

Reviews

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