Agentic B2B support platform letting humans and AI agents collaborate on customer work across channels.
Agentic B2B support platform letting humans and AI agents collaborate on customer work across channels.
Personal AI operator for investigating issues, using tools, taking action, or delegating work to external agents.
Specialized agents that run skills automatically when triggered, then post their work back into the issue.
Ask questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.
Resolves customer questions automatically across every channel, bringing in humans when judgment is needed.
Reusable instructions for agents on how to investigate, resolve, and take action.
Analytics and reporting for support operations.
Unifies support and success data with custom account health scores from product usage, support volume, and sentiment.
Knowledge base for support content with AI-powered generation.
Workforce management for building a support engine that scales with customers.
Surveys for NPS and CSAT measurement.
Omnichannel ticketing with AI-powered routing, auto-categorization, and response suggestions.
Captures feature requests from customer conversations, clusters them automatically, quantifies impact, and syncs to Linear or Jira.
Builder.io migrated from Zendesk to Pylon, consolidating ticket handling, Slack communication and Jira workflows. Pylon reports migration of over 9,000 historical tickets and 650 active tickets, plus a 90% reduction in…
Case studyHightouch uses Pylon to synchronize Slack conversations with Intercom and report on support metrics while retaining its existing support workflow. Pylon reports 100 hours saved monthly tracking questions and a 75%…
Case studyFinch replaced Zendesk and Catalyst with Pylon for unified support and customer success, using Account Intelligence to combine customer context. Pylon reports approximately 20 hours saved weekly across teams and issue…
Case studyAs reported by Pylon. Ask for audit reports before you buy.
SubprocessorsAlloy, Blaxel, Capy, CodeRabbit, ElevenLabs, Extend, Fireworks AI, Frigade, Greenboard, Heron Data, LangChain, Weave, Eve Legal
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Claim PylonPylon has introduced support for External IDs, allowing users to associate internal organization or customer identifiers with Pylon accounts. These IDs can be managed through the account overview page, the account sidebar, or updated programmatically via the PATCH /accounts/{id} API endpoint, facilitating better integration with external systems and issue tracking.
