Pylon

Agentic B2B support platform letting humans and AI agents collaborate on customer work across channels.

Founded: 2023
Headquarters: San Francisco, CA, USA
Company size: Not disclosed
Products tracked: 12

Products by Pylon

12 products

Assist AgentPersonal AI operator for investigating issues, using tools, taking action, or delegating work to external agents.0.00 reviewsAgent Assist & Quality

Background AgentSpecialized agents that run skills automatically when triggered, then post their work back into the issue.0.00 reviewsCustomer Support Agents

Slack AgentAsk questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.0.00 reviewsCustomer Support Agents

Support AgentResolves customer questions automatically across every channel, bringing in humans when judgment is needed.0.00 reviewsCustomer Support Agents

SkillsReusable instructions for agents on how to investigate, resolve, and take action.0.00 reviewsCustomer Support Agents

Analytics & ReportingAnalytics and reporting for support operations.0.00 reviewsCustomer Success

Account IntelligenceUnifies support and success data with custom account health scores from product usage, support volume, and sentiment.0.00 reviewsCustomer Success

Knowledge BaseKnowledge base for support content with AI-powered generation.0.00 reviewsCustomer Support Agents

Workforce ManagementWorkforce management for building a support engine that scales with customers.0.00 reviewsWorkforce Management & Staffing

Surveys (NPS & CSAT)Surveys for NPS and CSAT measurement.0.00 reviewsFeedback & Experience Analytics

TicketingOmnichannel ticketing with AI-powered routing, auto-categorization, and response suggestions.0.00 reviewsCustomer Support Agents

Product IntelligenceCaptures feature requests from customer conversations, clusters them automatically, quantifies impact, and syncs to Linear or Jira.0.00 reviewsCustomer Success

Customers of Pylon

AlloyTechnology & Software BlaxelTechnology & Software CapyTechnology & Software CodeRabbitTechnology & Software ElevenLabsTechnology & Software ExtendTechnology & Software Fireworks AITechnology & Software FrigadeTechnology & Software GreenboardFinancial Services & Insurance Heron DataFinancial Services & Insurance LangChainTechnology & Software WeaveTechnology & Software

Pricing for Pylon

Contact sales

Contact Pylon for current plans, volume pricing, and enterprise terms.

Assist AgentPersonal AI operator for investigating issues, using tools, taking action, or delegating work to external agents.

Starting price: No pricing details found on supplied pages.

Background AgentSpecialized agents that run skills automatically when triggered, then post their work back into the issue.

Starting price: No pricing details found on supplied pages.

Slack AgentAsk questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.

Starting price: No pricing details found on supplied pages.

Support AgentResolves customer questions automatically across every channel, bringing in humans when judgment is needed.

Starting price: No pricing details found on supplied pages.

SkillsReusable instructions for agents on how to investigate, resolve, and take action.

Starting price: No pricing details found on supplied pages.

Analytics & ReportingAnalytics and reporting for support operations.

Starting price: No pricing details found on supplied pages.

Account IntelligenceUnifies support and success data with custom account health scores from product usage, support volume, and sentiment.

Starting price: No pricing details found on supplied pages.

Knowledge BaseKnowledge base for support content with AI-powered generation.

Starting price: No pricing details found on supplied pages.

Workforce ManagementWorkforce management for building a support engine that scales with customers.

Starting price: No pricing details found on supplied pages.

Surveys (NPS & CSAT)Surveys for NPS and CSAT measurement.

Starting price: No pricing details found on supplied pages.

TicketingOmnichannel ticketing with AI-powered routing, auto-categorization, and response suggestions.

Starting price: No pricing details found on supplied pages.

Product IntelligenceCaptures feature requests from customer conversations, clusters them automatically, quantifies impact, and syncs to Linear or Jira.

Starting price: No pricing details found on supplied pages.

Trust profile

Security and compliance

SOC 2 Type II

ISO/IEC 42001

ISO/IEC 27001

HIPAA

Latest updates from Pylon

Jul 232026

New feature

Pylon Adds External ID Support for Accounts

Pylon has introduced support for External IDs, allowing users to associate internal organization or customer identifiers with Pylon accounts. These IDs can be managed through the account overview page, the account sidebar, or updated programmatically via the PATCH /accounts/{id} API endpoint, facilitating better integration with external systems and issue tracking.