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Triage

Customer support agents · by Forethought

Classifies, tags, and prioritizes tickets using pre-built or custom models for routing to the right agent.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Classifies, tags, and prioritizes tickets using pre-built or custom models for routing to the right agent.

  • Automate customer support resolutions
  • Classify and route tickets
  • Assist human agents
  • Surface insights and knowledge gaps
  • Evaluate agent QA
Category
Customer support agents
Users
CX Teams, Support Agents, Operations, Security & IT and 2 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • CustomCustom
    • Quoted by their sales team

Prices as published by Forethought, checked Oct 2026.

Security and compliance

As reported by Forethought. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Compliant
  • NIST SP 800-53Compliant
  • Data encryption at rest
  • TLS encryption in transit
  • Production secrets managed with AWS tools
  • PII redaction during ingestion
  • PHI redaction during ingestion
  • Financial data redaction during ingestion
  • Original data deletion within 24 hours
  • Security design reviews
  • Threat modeling
  • Regular penetration testing
  • Employee privacy and security training
  • Specialized security training for engineers
  • Data Protection Officer appointed
  • Sensitive data redaction (best effort basis)

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