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Forethought
AI customer support automation platform with multi-agent capabilities, now part of Zendesk.
- Founded
- 2018
- Headquarters
- San Francisco, CA
- Company size
- Not disclosed
- Products tracked
- 6
Products by Forethought
Rankings
Appears in these rankings
Customers of Forethought
Customer voice
Customer testimonials
Quotes published on Forethought's official website.
When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.
Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.
What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.
Customer outcomes
Case studies
Selected customer stories from Forethought.
Pricing for Forethought
Subscription
This is the broad commercial model reported for Forethought. Product-level terms are listed below when available.
- Pricing model
- Subscription
- Starting price
- Get a Quote
- Pricing model
- Subscription
- Starting price
- Get a Quote
- Pricing model
- Subscription
- Pricing model
- Subscription
- Starting price
- Get a Quote
- Pricing model
- Subscription
- Starting price
- Get a Quote
- Pricing model
- Subscription
- Starting price
- Get a Quote
Trust profile
Security and compliance
SOC 2 Type II
ISO/IEC 27001
NIST SP 800-53
Data encryption at rest
TLS encryption in transit
Production secrets managed with AWS tools
PII redaction during ingestion
PHI redaction during ingestion
Financial data redaction during ingestion
Original data deletion within 24 hours
Security design reviews
Threat modeling
Regular penetration testing
Employee privacy and security training
Specialized security training for engineers
Data Protection Officer appointed
Sensitive data redaction (best effort basis)