List your company

Agent QA

Agent assist and quality · by Forethought

Evaluates 100% of human agent support interactions with customizable QA rubrics and dashboards.

Visit website

What it does

Evaluates 100% of human agent support interactions with customizable QA rubrics and dashboards.

  • Automate customer support resolutions
  • Classify and route tickets
  • Assist human agents
  • Surface insights and knowledge gaps
  • Evaluate agent QA
Category
Agent assist and quality
Users
CX Teams, Support Agents, Operations, Security & IT and 2 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • CustomCustom
    • Quoted by their sales team

Prices as published by Forethought, checked Oct 2026.

Security and compliance

As reported by Forethought. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Compliant
  • NIST SP 800-53Compliant
  • Data encryption at rest
  • TLS encryption in transit
  • Production secrets managed with AWS tools
  • PII redaction during ingestion
  • PHI redaction during ingestion
  • Financial data redaction during ingestion
  • Original data deletion within 24 hours
  • Security design reviews
  • Threat modeling
  • Regular penetration testing
  • Employee privacy and security training
  • Specialized security training for engineers
  • Data Protection Officer appointed
  • Sensitive data redaction (best effort basis)

Reviews

No reviews yet

Reviews come from people who use Agent QA at work. Share how your team uses it to help other buyers decide.

Write a review

Alternatives

  • Ask Brainfish

    by Brainfish

    Internal copilot for support teams providing real-time answer drafting and product knowledge lookup inside helpdesks, Slack, Teams, Chrome, and Claude.

  • Smart QA

    by FrontApp, Inc.

    Automated quality assurance with AI-powered scorecards and reporting for every ticket.

  • MosaicVoice Platform

    by MosaicVoice

    Unified web-based contact center platform providing real-time agent guidance, intelligent objection handling, automated QA compliance, CRM-ready summaries, and AI-powered analyt...

  • CS Quality Assurance Lead Solution

    by Intryc

    AI quality assurance software for CS QA leads that automates evaluations, allows customizable scorecards, and manages workload cycles.

  • Auto-QA

    by Level AI

    Automated quality assurance that scores 100% of interactions against QA and compliance rubrics without sampling.

  • AI Augmentation

    by Symphony

    AI copilot providing instant product recommendations, insights from previous customer interactions, real-time negotiation tactics, QA guidance, and fraud detection during every...

Is this your product?

Claim it to keep details accurate and submit evidence for the next ranking review.

Claim Agent QA