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Smart QA
Automated quality assurance with AI-powered scorecards and reporting for every ticket.
What is Smart QA?
Automated quality assurance with AI-powered scorecards and reporting for every ticket.
Product typeAgent Assist & Quality
Pricing$20/seat/mo add-on, or included in Enterprise · Subscription
Deployment
APINot available
What teams use Smart QA for
Shared inbox management
Omnichannel customer support
AI-powered customer service automation
Cross-team collaboration
Ticket tracking and resolution
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
ISO/IEC 27001
ISO 9001
AES-256 bit encryption at rest
TLS 1.2 encryption in transit
2FA support
Single Sign-On (SSO) via SAML-based Identity Provider
OAuth support for Office 365 and Gmail
SPF, DKIM, DMARC email security records
Daily backups
Bug Bounty program powered by HackerOne
Unique enterprise identifier per customer environment
Cloud infrastructure hosted on Amazon Web Services
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
