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Smart QA

Agent assist and quality · by FrontApp, Inc.

Automated quality assurance with AI-powered scorecards and reporting for every ticket.

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What it does

Automated quality assurance with AI-powered scorecards and reporting for every ticket.

  • Shared inbox management
  • Omnichannel customer support
  • AI-powered customer service automation
  • Cross-team collaboration
  • Ticket tracking and resolution
Category
Agent assist and quality
Users
Customer service teams, Operations teams, Inbound sales teams, Account management teams and 1 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0
  • Subscription$20/seat/month
    • Or included in Enterprise

Prices as published by FrontApp, Inc., checked Oct 2026.

Security and compliance

As reported by FrontApp, Inc.. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Certified
  • ISO 9001Compliant
  • AES-256 bit encryption at rest
  • TLS 1.2 encryption in transit
  • 2FA support
  • Single Sign-On (SSO) via SAML-based Identity Provider
  • OAuth support for Office 365 and Gmail
  • SPF, DKIM, DMARC email security records
  • Daily backups
  • Bug Bounty program powered by HackerOne
  • Unique enterprise identifier per customer environment
  • Cloud infrastructure hosted on Amazon Web Services

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