Console
AI-native ITSM platform that automates IT support requests in Slack and Microsoft Teams, resolving tickets autonomously via AI agents trained on company-specific workflows, policies, and knowledge bases.
Ranking recognition
About Console
AI-native ITSM platform that automates IT support requests in Slack and Microsoft Teams, resolving tickets autonomously via AI agents trained on company-specific workflows, policies, and knowledge bases.
Products
Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.
Console resolves up to 87% of employee requests and system issues automatically so your team can focus on automation, reliability, and scale instead of tickets.
Console uses AI to maintain a live, unified view of every asset in your environment, without chasing down records or manual updates.
An AI agent built for Tier 2 work.
Define approval policies once and let Console automatically grant, revoke, and enforce least‑privilege access across your systems so IT teams stop managing permissions and get b...
Define your outcomes in natural language and let Playbooks take coordinated actions across systems to resolve requests and automate workflows.
What customers say
- Case study
Console reports that Bloomerang deployed its AI agents company-wide, reaching 50–60% ticket deflection and increasing CSAT from 84% to 94%. Staff built playbooks for access and VPN management, freeing time for larger IT…
Case study - Case study
Console reports that Synthesia increased automation from roughly 25% to 70–75% within months. Access requests fell from eight to ten hours to under 30 minutes, while Console also automated account unlocks, laptop…
Case study - Console Assistant
Console reports that Podium uses Assistant to turn tickets into draft Playbooks, accelerating automation development across IT and Revenue Operations. Podium expanded from two to ten service desks while maintaining its…
Case study
Security and compliance
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