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Akia Surveys
Guest satisfaction survey and NPS software that asks in the guest conversation thread and catches low scores in time for service recovery.
What is Akia Surveys?
Guest satisfaction survey and NPS software that asks in the guest conversation thread and catches low scores in time for service recovery.
Product typeHospitality & Travel
PricingSubscription
DeploymentNot disclosed
APINot available
What teams use Akia Surveys for
Guest messaging and communication
AI voice call handling
Digital check-in
Guest CRM and marketing
Upsells and tipping
Guest surveys and NPS
Staff task management
Staff team chat
Direct booking web chat
Reputation management
Keyless entry
Card authorizations
Guidebooks
Mini apps
Digital tipping
Reputation reviews
Email marketing
SMS marketing
Competitive analysis
Service recovery
Pre-arrival journeys
Post-stay revenue
Multi-property operations
International team messaging
Spa bookings communication
Pre-arrival upsells
Late checkout automation
Review responder automation
PMS data sync
Guest segmentation
Audience building
Review monitoring
Contactless arrivals
Door code management
Arrival guides
Hotel operations task routing
Maintenance request filing
Housekeeping task routing
Front desk task routing
Guest identity verification
Payment processing in conversation
Folio posting
Direct booking conversion
OTA commission reduction
Guest feedback collection
NPS tracking
Promoter/passive/detractor analysis
Survey comment analysis
Service recovery task filing
Review routing to happy guests
Google/Tripadvisor review generation
Multi-channel review monitoring
Booking.com/Expedia/Airbnb/Vrbo review aggregation
Unified inbox messaging
Scheduled messaging
Conditional messaging
Advanced routing
ID verification
Call transfers
Call summaries
Dedicated support
Campaign management
Email/SMS marketing
PMS-based segments
NPS surveys
Review responder
Door codes
Lock integrations
Device hub
Mini apps (digital check-in, arrival guides, tipping, menus, etc.)
Unified inbox (SMS, Email, Web Chat, OTA, WhatsApp, Social)
Upsells
Journeys
Touchpoints
AI voice
Marketing campaigns
Pre-arrival automation
Contactless property management
5-star guest experiences
Automated guest journeys
Guest lifecycle management
Booking to checkout automation
Guest experience platform
AI agent for hospitality
Guest experience automation
Hospitality AI
Guest communication automation
Hotel operations automation
Vacation rental communication automation
Property management system integration
Guest data synchronization
Reservation data management
Guest profile management
Campaign attribution
Direct booking attribution
Email builder
List syncing
Drag-and-drop email builder
Team communication
Private chats
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
PlatformsNot disclosed
IntegrationsAPI and webhooks
LanguagesNot disclosed
SupportNot disclosed
What reviewers say
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Enterprise readiness
These details come from the current product profile and may be vendor-supplied. Treat them as disclosed claims unless a public source or independent evidence is shown, and confirm final requirements with the vendor.
SOC 2 Type II
AES-256 encryption at rest
TLS 1.3 encryption in transit
Enterprise-grade security
99.99% uptime with redundancy and failover
Data retention: Not disclosed
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
Alternatives to Akia Surveys
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