Answers

What it does

• Customer feedback analytics
• Conversation analytics
• Product feedback insights
• Voice of Customer
• Customer experience management

Category

Feedback and experience analytics

Users

Enterprise CX teams, Research and insights teams, Product teams, Customer experience teams

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• Subscription$25,000

Prices as published by Thematic, checked Oct 2026.

Security and compliance

As reported by Thematic. Ask for audit reports before you buy.

• SOC 2 Type IICertified

• data_encryption_at_rest
• data_encryption_in_transit
• pii_redaction
• role_based_access_control
• sso_saml
• audit_logging
• network_segmentation
• firewalls
• intrusion_detection
• client_data_separation
• data_deletion_api

Reviews

• 

  AI Channels 2.0 (Beta)

  by Dovetail

  Classify raw data into ideas and identify emerging issues

  #1 in Analyze customer feedback83

• 

  The Context Company

  Monitor and improve AI agents in production.

  #2 in Analyze customer feedback83

• 

  Userbrain

  Web-based remote unmoderated user testing platform with 170,000+ quality-assured testers, AI-powered insights, and automated test reports.

  #4 in Analyze customer feedback83

• 

  Syncly

  AI-native social intelligence platform for fast-moving brands covering social listening, creator discovery, and customer feedback analysis.

  #5 in Analyze customer feedback79

• 

  Aha! Ideas

  by Aha!

  Comprehensive idea management solution — capture feedback via ideas portals, streamline idea review, integrate with Salesforce and Zendesk, prioritize ideas by revenue, and anal...

  #6 in Analyze customer feedback78

• 

  Hootsuite Product Research

  by Hootsuite

  AI-powered product research software that turns real-time consumer feedback, market trends, and competitor intelligence into actionable insights.

  #7 in Analyze customer feedback78