Thematic

AI-powered customer intelligence platform for enterprise CX that turns unstructured feedback into traceable reporting and enables AI agents to scale reliably.

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Founded: 2017
Headquarters: Auckland, Auckland, New Zealand; Remote
Company size: Not disclosed
Products tracked: 13

Products by Thematic

13 products

Thematic PlatformCustomer intelligence platform unifying surveys, tickets, calls, reviews, and social into one traceable source of customer truth with theme-based analysis and reporting.0.00 reviewsFeedback & Experience Analytics

Customer Feedback AnalyticsAI-powered analysis of customer feedback from surveys, reviews, and support data, transforming unstructured text into quantified themes and insights.0.00 reviewsFeedback & Experience Analytics

Conversation AnalyticsDiagnose call times, volumes, CSAT, sentiment, and behavior from contact center conversations.0.00 reviewsFeedback & Experience Analytics

Human-in-the-Loop AIAI approach combining NLP and generative AI with human expertise, allowing expert users to review, refine, and verify AI-generated themes and taxonomy for trusted insights.0.00 reviewsFeedback & Experience Analytics

Connect Your Data SourcesConnect data from surveys, reviews, support tickets, social channels, and data warehouses into the Thematic platform for analysis.0.00 reviewsData Integration & ETL

Transform Unstructured DataAutomatically turn unstructured comments and chats into themes, sentiment, and synthetic scores with a Theme Editor for validation and refinement.0.00 reviewsFeedback & Experience Analytics

Combine Qual & Quant AnalysisCombine qualitative and quantitative analysis to identify what drives metrics like NPS and CSAT, with data slicing and filtering options.0.00 reviewsFeedback & Experience Analytics

AI Tools (MCP)MCP Server enabling integration of Thematic data into AI tools and agents for extended analysis workflows.0.00 reviewsFeedback & Experience Analytics

LensesUnified analysis across multiple feedback sources with configurable lenses for different analytical perspectives.0.00 reviewsFeedback & Experience Analytics

Business Impact AnalysisAnalyze business impact of customer feedback insights, scoring themes by their effect on business metrics.0.00 reviewsFeedback & Experience Analytics

Set Up WorkflowsSet up automated workflows to act on emerging trends and close the loop on customer issues with notifications and triggers.0.00 reviewsWorkflow Automation

AnswersNatural language interface for asking questions about customer feedback data and getting AI-powered answers with insights.0.00 reviewsFeedback & Experience Analytics

ScoringAI-powered scoring agent for analyzing and scoring customer feedback data.0.00 reviewsFeedback & Experience Analytics

Pricing for Thematic

Subscription

This is the broad commercial model reported for Thematic. Product-level terms are listed below when available.

Thematic PlatformCustomer intelligence platform unifying surveys, tickets, calls, reviews, and social into one traceable source of customer truth with theme-based analysis and reporting.

Pricing model: Subscription
Starting price: $25,000

Customer Feedback AnalyticsAI-powered analysis of customer feedback from surveys, reviews, and support data, transforming unstructured text into quantified themes and insights.

Pricing model: Subscription
Starting price: $25,000

Conversation AnalyticsDiagnose call times, volumes, CSAT, sentiment, and behavior from contact center conversations.

Pricing model: Subscription
Starting price: $25,000

Human-in-the-Loop AIAI approach combining NLP and generative AI with human expertise, allowing expert users to review, refine, and verify AI-generated themes and taxonomy for trusted insights.

Pricing model: Subscription
Starting price: $25,000

Connect Your Data SourcesConnect data from surveys, reviews, support tickets, social channels, and data warehouses into the Thematic platform for analysis.

Pricing model: Subscription
Starting price: $25,000

Transform Unstructured DataAutomatically turn unstructured comments and chats into themes, sentiment, and synthetic scores with a Theme Editor for validation and refinement.

Pricing model: Subscription
Starting price: $25,000

Combine Qual & Quant AnalysisCombine qualitative and quantitative analysis to identify what drives metrics like NPS and CSAT, with data slicing and filtering options.

Pricing model: Subscription
Starting price: $25,000

AI Tools (MCP)MCP Server enabling integration of Thematic data into AI tools and agents for extended analysis workflows.

Pricing model: Subscription
Starting price: $25,000

LensesUnified analysis across multiple feedback sources with configurable lenses for different analytical perspectives.

Pricing model: Subscription
Starting price: $25,000

Business Impact AnalysisAnalyze business impact of customer feedback insights, scoring themes by their effect on business metrics.

Pricing model: Subscription
Starting price: $25,000

Set Up WorkflowsSet up automated workflows to act on emerging trends and close the loop on customer issues with notifications and triggers.

Pricing model: Subscription
Starting price: $25,000

AnswersNatural language interface for asking questions about customer feedback data and getting AI-powered answers with insights.

Pricing model: Subscription
Starting price: $25,000

ScoringAI-powered scoring agent for analyzing and scoring customer feedback data.

Pricing model: Subscription
Starting price: $25,000

Trust profile

Security and compliance

SOC 2 Type II

data_encryption_at_rest

data_encryption_in_transit

pii_redaction

role_based_access_control

sso_saml

audit_logging

network_segmentation

firewalls

intrusion_detection

client_data_separation

data_deletion_api