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Customer Feedback Analytics

Feedback and experience analytics · by Thematic

AI-powered analysis of customer feedback from surveys, reviews, and support data, transforming unstructured text into quantified themes and insights.

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What it does

AI-powered analysis of customer feedback from surveys, reviews, and support data, transforming unstructured text into quantified themes and insights.

  • Customer feedback analytics
  • Conversation analytics
  • Product feedback insights
  • Voice of Customer
  • Customer experience management
Category
Feedback and experience analytics
Users
Enterprise CX teams, Research and insights teams, Product teams, Customer experience teams
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Subscription$25,000

Prices as published by Thematic, checked Oct 2026.

Security and compliance

As reported by Thematic. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • data_encryption_at_rest
  • data_encryption_in_transit
  • pii_redaction
  • role_based_access_control
  • sso_saml
  • audit_logging
  • network_segmentation
  • firewalls
  • intrusion_detection
  • client_data_separation
  • data_deletion_api

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