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Conversation Analytics
Diagnose call times, volumes, CSAT, sentiment, and behavior from contact center conversations.
What is Conversation Analytics?
Diagnose call times, volumes, CSAT, sentiment, and behavior from contact center conversations. Automatically measure satisfaction and detect resolution.
Product typeFeedback & Experience Analytics
Pricing$25,000 · Subscription
Deployment
APINot available
What teams use Conversation Analytics for
Customer feedback analytics
Conversation analytics
Product feedback insights
Voice of Customer
Customer experience management
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
data_encryption_at_rest
data_encryption_in_transit
pii_redaction
role_based_access_control
sso_saml
audit_logging
network_segmentation
firewalls
intrusion_detection
client_data_separation
data_deletion_api
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
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