Scoring

What it does

• Customer feedback analytics
• Conversation analytics
• Product feedback insights
• Voice of Customer
• Customer experience management

Category

Feedback and experience analytics

Users

Enterprise CX teams, Research and insights teams, Product teams, Customer experience teams

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• Subscription$25,000

Prices as published by Thematic, checked Oct 2026.

Security and compliance

As reported by Thematic. Ask for audit reports before you buy.

• SOC 2 Type IICertified

• data_encryption_at_rest
• data_encryption_in_transit
• pii_redaction
• role_based_access_control
• sso_saml
• audit_logging
• network_segmentation
• firewalls
• intrusion_detection
• client_data_separation
• data_deletion_api

Reviews

• 

  Mystery Shopping

  by EliseAI

  Find out how well your teams answer calls.

• 

  Analytics

  by Avoca AI

  Call and booking analytics tracking KPIs, per-CSR breakdowns, and performance trends by rep, campaign, or location.

• 

  Lens

  by Infinitus

  Conversation insights engine for healthcare that evaluates every patient, provider, and payor interaction across channels to deliver full visibility, compliance alerts, and perf...

• 

  Analyst Agents

  by PolyAI

  Ask questions in plain language and get answers about customer interactions.

• 

  Employee Experience Insights

  by Moveworks

  Real-time analytics providing stakeholders visibility into AI deployment trends, continuous enhancements, and employee experience insights.

• 

  Pulse Surveys

  by Crosschq

  Send timely, automated surveys to collect experience feedback from candidates, the hiring team and new hires.