Top 10 AI tools to analyze customer feedback

Ich verwende Operator täglich und habe Experimente durchgeführt, um dessen Ergebnisse mit meiner eigenen Analyse zu vergleichen – es ist sehr präzise.

Antes, melhorar a forma como o Fin lidava com uma conversa geralmente significava revisar tudo por conta própria: a conversa, a configuração e o conteúdo. Com o Operator, basta pedir. Ele orienta você sobre o que aconteceu e…

Tenho usado o Operator diariamente e fiz experimentos para comparar seus resultados com minha própria análise

Ich verwende Operator täglich und habe Experimente durchgeführt, um dessen Ergebnisse mit meiner eigenen Analyse zu vergleichen – es ist sehr präzise.

Ele orienta você sobre o que aconteceu e torna o aperfeiçoamento do Fin drasticamente mais fácil.

Tenho usado o Operator diariamente e fiz experimentos para comparar seus resultados com minha própria análise — é muito preciso. Ele é tão eficaz na análise de tendências de alto nível quanto na depuração de conversas…

Yoto: understanding the parent journey, in days not weeks

With Motives, not only do we get insights quicker, but we get a richness of open and honest responses because people aren’t speaking to a human.

How Divine Chocolate used Motives to validate their premium hot chocolate strategy

Yoto: understanding the parent journey, in days not weeks

With Motives, not only do we get insights quicker, but we get a richness of open and honest responses because people aren’t speaking to a human.

How Divine Chocolate used Motives to validate their premium hot chocolate strategy

So far, the AI feature that’s been most valuable for IT is the Zendesk QA function. It provides very valuable insights without us having to read all the individual responses and comments.

Zendesk QA helps agents see how important quality is – not just for the company, but for themselves.

Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve.

It provides very valuable insights without us having to read all the individual responses and comments.

increase in ticket review volume

Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve.

We’re just starting to fully understand the level of insight that we’re gaining through these incredible tools in terms of deeper understanding of the customer.

Almost instantaneously we saw that something was changing and we were able to—that same day—get it resolved. Prior to Cresta, it would have taken us weeks to even identify there was an issue.

Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.

We’re just starting to fully understand the level of insight that we’re gaining through these incredible tools in terms of deeper understanding of the customer.

Almost instantaneously we saw that something was changing and we were able to—that same day—get it resolved. Prior to Cresta, it would have taken us weeks to even identify there was an issue.

Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.

We’re finally tapping into customer feedback we couldn’t access before. Syncly makes sense of messy, fast-moving customer feedback and turns it into usable insights.

With Syncly, we can now confidently harvest meaningful insights across all channels.

Syncly streamlined social listening for LG with a 90% faster setup, analyzing 970K+ mentions from 10+ social platforms within days, not months.

Syncly makes sense of messy, fast-moving customer feedback and turns it into usable insights.

Gaining clear visibility into our support drivers and truly understanding what customers were saying was a struggle. Feedback was fragmented, and we lacked a way to cluster it into digestible and actionable insights. With…

Syncly streamlined social listening for LG with a 90% faster setup, analyzing 970K+ mentions from 10+ social platforms within days, not months.

We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback.

Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.

What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.

We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!

Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.

What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams.

One Mihup user noted that having more analytics and findings from calls helped them improve CSAT, increase revenue, and reduce costs in their contact center.

The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

One Mihup user noted that having more analytics and findings from calls helped them improve CSAT, increase revenue, and reduce costs in their contact center.

One Mihup user noted that having more analytics and findings from calls helped them improve CSAT, increase revenue, and reduce costs in their contact center.

Public Storage, the largest brand of self-storage services in the US, has been working with Observe.AI to automate key workflows and extract actionable insights for sales and customer experience outcomes.

From Insight to Impact: How Stellantis Financial Services Recovered $6.2M with AI-Powered Conversation Intelligence

Working closely with the team at Observe.AI has allowed us to excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.

How Stellantis analyzes 100% of customer interactions using AI, replacing manual processes that could only review 10-20 calls per agent monthly

From Insight to Impact: How Stellantis Financial Services Recovered $6.2M with AI-Powered Conversation Intelligence

Chorus brings customer conversations to life. We’re getting more data on how we can improve our product and improve our processes across the board.

We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise.

We’re getting more data on how we can improve our product and improve our processes across the board.

We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super…

BigQuery and Gemini platform bring all our data and AI together into a single platform.

This has transformed how we take action on customer feedback from a lengthy manual process to a simple natural language query in seconds, allowing us to get to customer insights in minutes instead of months.

Mattel saves time and money by connecting its data to AI in BigQuery.