Cresta
Unified AI platform for human and AI agents that transforms customer experience. Cresta's AI-native solutions use advanced models trained on customer data for real-time performance to lower operating costs and drive revenue.
Where Cresta ranks
Current edition · updated Oct 20, 2026About Cresta
Unified AI platform for human and AI agents that transforms customer experience. Cresta's AI-native solutions use advanced models trained on customer data for real-time performance to lower operating costs and drive revenue.
Products
Cut costs, not quality, with human-centric AI agents you can trust.
Agent Operations Center for managing human and AI agents.
AI Receptionist for managing customer conversations.
Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
Eliminates the need for human agents to search during live conversations by delivering real-time answers directly inside the browser where agents already work.
AI Summaries.
Behavioral Guidance.
Typing Efficiency.
Real-Time Voice Translation and Multilingual AI Across the Platform.
Discover and act on the true drivers of exceptional customer experience.
AI orchestration engine enabling both technical and non-technical users to fine-tune models, build AI agents, deploy sophisticated workflows, and automate inefficient processes.
Coaching Plans and Scorecards, a contact center's home for coaching and scoring.
Quality Management.
Dynamic AI-powered training for human agents using simulations based on real customer conversations to help agents build skills faster, improve readiness, and turn coaching into...
AI Analyst is Cresta's tool to analyze all customer conversations and provide in-depth business insights based on natural language questions in minutes, not months.
A data-driven blueprint for automation and workflow improvement—showing what to automate, how conversations work today, and where to improve CX.
What customers say
- Agent Assist
Brinks Home integrated Cresta with its existing contact-center systems for agent assistance, coaching, and automated quality management. Cresta reports a 50% reduction in QM costs, a 73% reduction in transfers, and a…
Case study - Coach
Cox uses Agent Assist for live chat guidance and Cresta Coach to review conversations and develop coaching plans. Cresta reports 20–30% higher residential-sales revenue per chat, a two-week reduction in new-hire ramp…
Case study - AI Summaries
Achieve uses real-time Agent Assist, AI Summaries, and Cresta Coach to support debt-resolution conversations and consistent coaching. Cresta reports a 75% reduction in after-call work, about 26% better cost productivity,…
Case study
Security and compliance
As reported by Cresta. Ask for audit reports before you buy.
- ISO/IEC 42001Certified
- PCI DSSCompliant
- ISO/IEC 27701Compliant
- Secure access and monitoring
- Vulnerability disclosure program
- Data Loss Prevention
- Encryption
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