Cresta

Unified AI platform for human and AI agents that transforms customer experience. Cresta's AI-native solutions use advanced models trained on customer data for real-time performance to lower operating costs and drive revenue.

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Founded: 2019
Headquarters: San Francisco
Company size: Not disclosed
Products tracked: 16

Products by Cresta

16 products

AI AgentCut costs, not quality, with human-centric AI agents you can trust.0.00 reviewsCustomer Support Agents

Agent Operations CenterAgent Operations Center for managing human and AI agents.0.00 reviewsAgent Assist & Quality

AI ReceptionistAI Receptionist for managing customer conversations.0.00 reviewsCustomer Support Agents

Agent AssistHarness real-time generative AI to empower agents with unmatched precision and impactful guidance.0.00 reviewsAgent Assist & Quality

Knowledge AgentEliminates the need for human agents to search during live conversations by delivering real-time answers directly inside the browser where agents already work.0.00 reviewsAgent Assist & Quality

AI SummariesAI Summaries.0.00 reviewsConversation Intelligence & Coaching

Behavioral GuidanceBehavioral Guidance.0.00 reviewsAgent Assist & Quality

Typing EfficiencyTyping Efficiency.0.00 reviewsAgent Assist & Quality

Real-Time TranslationReal-Time Voice Translation and Multilingual AI Across the Platform.0.00 reviewsTranslation & Localization

Conversation IntelligenceDiscover and act on the true drivers of exceptional customer experience.0.00 reviewsConversation Intelligence & Coaching

OperaAI orchestration engine enabling both technical and non-technical users to fine-tune models, build AI agents, deploy sophisticated workflows, and automate inefficient processes.0.00 reviewsAgent Development Frameworks

CoachCoaching Plans and Scorecards, a contact center's home for coaching and scoring.0.00 reviewsConversation Intelligence & Coaching

Quality ManagementQuality Management.0.00 reviewsAgent Assist & Quality

Training SimulatorDynamic AI-powered training for human agents using simulations based on real customer conversations to help agents build skills faster, improve readiness, and turn coaching into...0.00 reviewsConversation Intelligence & Coaching

AI AnalystAI Analyst is Cresta's tool to analyze all customer conversations and provide in-depth business insights based on natural language questions in minutes, not months.0.00 reviewsConversation Intelligence & Coaching

Automation DiscoveryA data-driven blueprint for automation and workflow improvement—showing what to automate, how conversations work today, and where to improve CX.0.00 reviewsConversation Intelligence & Coaching

Pricing for Cresta

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Trust profile

Security and compliance

ISO/IEC 42001

PCI DSS

ISO/IEC 27701

Secure access and monitoring

Vulnerability disclosure program

Data Loss Prevention

Encryption