Fin AI
Fin AI is an AI customer-service agent product by Intercom, resolving support requests across channels. Powered by the patented Fin AI Engine™ and proprietary Apex 1.0 / Apex Flash models.
About Fin AI
Fin AI is an AI customer-service agent product by Intercom, resolving support requests across channels. Powered by the patented Fin AI Engine™ and proprietary Apex 1.0 / Apex Flash models.
Products
Guides customers through the shopping journey, narrowing catalogs to the right options and helping conversions.
An agent that runs customer operations, spotting problems, finding opportunities, tuning Fin, and scaling automation.
The highest performing customer agent, resolving support requests across channels.
Complete observability for conversations via Insights, Monitors, and Recommendations.
Handles inbound sales end-to-end, engaging prospects, aiding product discovery, qualifying leads in real time.
What customers say
“With a rapidly-growing customer base, Clay wanted to scale support without sacrificing quality or its community-led approach. The team needed an AI agent that would give them transparency and control over the customer experience – so they chose Fin.”
“Intercom [launched Fin] with a disruptive outcome-based pricing model, which they launched in early 2023...a year ahead of most competitors.”
“With Fin seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.”
- Fin AI Agent
Bloomerang deployed Fin within Salesforce Service Cloud, then expanded from a pilot to all customers and improved its support documentation. The vendor reports that Fin now participates in every support conversation and…
Case study - Fin AI Agent
Anthropic embedded Fin into support workflows, with regular content reviews, routing rules, and dedicated ownership. This vendor-published follow-up reports a 79% resolution rate and 63% of total support volume handled…
Case study - Fin AI Agent
Clay rolled Fin out in in-app chat, then expanded it to Slack and email while connecting internal systems for more complex questions. The vendor reports Fin involvement in 90% of support conversations and resolution of…
Case study
Security and compliance
As reported by Fin AI. Ask for audit reports before you buy.
- SOC 2Compliant
- ISO/IEC 27001Certified
- ISO/IEC 42001Certified
- AIUC-1Compliant
- ISO/IEC 27701Certified
- HIPAACompliant
- GDPRCompliant
- CCPA/CPRACompliant
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