Fin AI

Fin AI is an AI customer-service agent product by Intercom, resolving support requests across channels. Powered by the patented Fin AI Engine™ and proprietary Apex 1.0 / Apex Flash models.

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Founded: 2011
Headquarters: San Francisco
Company size: Not disclosed
Products tracked: 5

Products by Fin AI

5 products

Fin AI AgentThe highest performing customer agent, resolving support requests across channels.0.00 reviewsCustomer Support Agents

AnalyzeComplete observability for conversations via Insights, Monitors, and Recommendations.0.00 reviewsAgent Assist & Quality

Fin for SalesHandles inbound sales end-to-end, engaging prospects, aiding product discovery, qualifying leads in real time.0.00 reviewsSales Agents & Outreach

Fin for EcommerceGuides customers through the shopping journey, narrowing catalogs to the right options and helping conversions.0.00 reviewsCustomer Support Agents

Fin OperatorAn agent that runs customer operations, spotting problems, finding opportunities, tuning Fin, and scaling automation.0.00 reviewsAgent Assist & Quality

Customer voice

Customer testimonials

Quotes published on Fin AI's official website.

With a rapidly-growing customer base, Clay wanted to scale support without sacrificing quality or its community-led approach. The team needed an AI agent that would give them transparency and control over the customer experience – so they chose Fin.

Jess BergsonOn Fin AI AgentOriginal

Intercom [launched Fin] with a disruptive outcome-based pricing model, which they launched in early 2023...a year ahead of most competitors.

Kyle PoyarEditor, Growth UnhingedOriginal

With Fin seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.

Loren KornegaySenior CX Manager at AvocadoOriginal

Pricing for Fin AI

Usage Based, Per Seat, Tiered, Subscription

This is the broad commercial model reported for Fin AI. Product-level terms are listed below when available.

Fin AI AgentThe highest performing customer agent, resolving support requests across channels.

Pricing model: Usage Based
Entry option: Free trial
Starting price: $0.99 per outcome

AnalyzeComplete observability for conversations via Insights, Monitors, and Recommendations.

Pricing model: Subscription
Entry option: Free trial
Starting price: $99 per month

Fin for SalesHandles inbound sales end-to-end, engaging prospects, aiding product discovery, qualifying leads in real time.

Pricing model: Usage Based
Entry option: Free trial
Starting price: From $0.99 per outcome

Fin for EcommerceGuides customers through the shopping journey, narrowing catalogs to the right options and helping conversions.

Pricing model: Usage Based
Entry option: Free trial
Starting price: From $0.99 per outcome

Fin OperatorAn agent that runs customer operations, spotting problems, finding opportunities, tuning Fin, and scaling automation.

Entry option: Free trial
Starting price: Pricing not publicly listed

Trust profile

Security and compliance

SOC 2

ISO/IEC 27001

ISO/IEC 42001

AIUC-1

ISO/IEC 27701

HIPAA

GDPR

CCPA/CPRA

Buyer request

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