Siena AI
AI customer-service agent platform for commerce brands, providing empathic AI CX agents across support, shopping, reviews, QA, and voice-of-customer.
About Siena AI
AI customer-service agent platform for commerce brands, providing empathic AI CX agents across support, shopping, reviews, QA, and voice-of-customer.
Products
Empathic AI for support.
Turn conversations into purchases.
First AI agent built specifically for end-to-end review management.
Score every conversation automatically.
Voice-of-customer tool built on real conversations.
The agent that builds the agent and hears your customers.
The knowledge layer your brand runs on.
Instantly captures and remembers key customer details from every interaction, creating real-time, context-aware profiles for support, product, and marketing teams.
Siena watches, understands, and resolves customer video attachments for troubleshooting, warranty claims, and product guidance.
Native tracking across 2,000+ carriers.
Transforms existing support tickets into intelligent knowledge that powers Siena's responses, with smart quality controls and continuous learning.
What customers say
“Siena is now our main tool for customer service. If you’re a chef, you have a knife. We’re a customer service team, so we have Siena. — CX Lead Manager at immi”
- Customer Service Agent
Siena reports that Comfrt deployed an AI support agent named Brooke alongside Zendesk during rapid ticket growth. The results section reports 65% automation, a 64% reduction in response times and elimination of the…
Case study - Customer Service Agent
Siena reports that Douxds uses its AI agent to provide personalized skincare support across web, email, SMS and social channels. The story reports 44 hours saved monthly and CSAT increasing from 3.6 to 4.2.
Case study - Customer Service Agent
Siena reports that its AI agent handles 50% of Spanx’s customer conversations, freeing staff for complex interactions. The story reports average handle time halved and CSAT rising five to seven points.
Case study
Security and compliance
No security details published yet
Siena AI hasn't published certifications or security practices that we could find. Ask their team for audit reports.
Is this your company?
Claim the profile to keep facts current, answer buyers and submit evidence for the next ranking review.
Claim Siena AI