Top 10 AI tools to coach call agents

Public Storage, the largest brand of self-storage services in the US, has been working with Observe.AI to automate key workflows and extract actionable insights for sales and customer experience outcomes.

From Insight to Impact: How Stellantis Financial Services Recovered $6.2M with AI-Powered Conversation Intelligence

Working closely with the team at Observe.AI has allowed us to excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.

Learn how their innovative approach to quality assurance, agent coaching, and performance analytics has revolutionized customer interactions and financial outcomes.

From Insight to Impact: How Stellantis Financial Services Recovered $6.2M with AI-Powered Conversation Intelligence

We use Chorus for call coaching, which is really helpful in today's remote environment.

The insights we get from Chorus, such as average talk time, average filler words, and their actionable tagging features, make training and enablement a breeze.

Being able to not only listen to other team members' calls to learn from them but to listen to my own calls has been an integral part of my learning and ramp process.

We use Chorus for call coaching, which is really helpful in today's remote environment.

The insights we get from Chorus, such as average talk time, average filler words, and their actionable tagging features, make training and enablement a breeze.

Being able to not only listen to other team members' calls to learn from them but to listen to my own calls has been an integral part of my learning and ramp process.

increase in time savings for call reviews and coaching at MedCare

92%

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams.

The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

At CityGo, our quality scores frequently range between 90-96%, showcasing the effectiveness of our quality assurance. By proactively monitoring and reviewing conversations, we can address issues before they escalate. This…

By proactively monitoring and reviewing conversations, we can address issues before they escalate. This approach allows us to consistently improve service quality, and when repeated problems arise, we offer targeted training…

It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and something that the agents then can monitor themselves and track their performance.

It's looking at all the behaviors that we specifically care about. It's identifying where the gaps are. It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and…

Gong Enable, especially AI Trainer, has been revolutionary for us. The biggest value is that we can create training grounded in our own customer conversations rather than generic role play.

The biggest value is that we can create training grounded in our own customer conversations rather than generic role play.

Kota helps me quickly pull exact quotes and examples from calls to explain feedback—making coaching more objective, saving time, and giving reps clear direction on how to improve.

Kota helps me quickly pull exact quotes and examples from calls to explain feedback—making coaching more objective, saving time, and giving reps clear direction on how to improve.

Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.

Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.