Agent Assist
AI-powered helpdesk and inbox for support agents, enabling transfer of complex queries to live agents with historical context via chat summaries.
What it does
AI-powered helpdesk and inbox for support agents, enabling transfer of complex queries to live agents with historical context via chat summaries.
- Customer Service Automation
- Employee Experience
- Voice AI Automation
- Omnichannel Customer Support
- Category
- Agent assist and quality
- Users
- 1300+ global brands across BFSI, healthcare, utilities, retail, and logistics industries.
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free plan$0
- Paid plans$0.99
- EnterpriseCustom
- Quoted by their sales team
Prices as published by Yellow.ai, checked Oct 2026.
Security and compliance
As reported by Yellow.ai. Ask for audit reports before you buy.
- SOC 2Compliant
- PCI DSSCompliant
- ISO 9001Compliant
- HIPAACompliant
- PDPACompliant
- GDPRCompliant
- TLS 1.3 encryption in transit
- AES 256 encryption at rest
- Web Application Firewall (WAF)
- DDoS protection
- Intrusion Prevention System / Intrusion Detection System (IPS/IDS)
- Role-based access control (RBAC)
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