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Agent Assist
AI-powered helpdesk and inbox for support agents, enabling transfer of complex queries to live agents with historical context via chat summaries.
What is Agent Assist?
AI-powered helpdesk and inbox for support agents, enabling transfer of complex queries to live agents with historical context via chat summaries.
Product typeAgent Assist & Quality
Pricing500/month included, then $0.99 per resolution · Enterprise Custom
Deployment
APINot available
What teams use Agent Assist for
Customer Service Automation
Employee Experience
Voice AI Automation
Omnichannel Customer Support
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2
PCI DSS
ISO 9001
HIPAA
PDPA
GDPR
TLS 1.3 encryption in transit
AES 256 encryption at rest
Web Application Firewall (WAF)
DDoS protection
Intrusion Prevention System / Intrusion Detection System (IPS/IDS)
Role-based access control (RBAC)
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
