Yellow.ai
Enterprise AI agents for CX and EX automation powered by 15+ LLMs.
About Yellow.ai
Enterprise AI agents for CX and EX automation powered by 15+ LLMs.
Products
Enterprise-grade platform for building, testing, and deploying AI agents across voice, chat, and email, leveraging 15+ LLMs for scalable service automation.
No-code tool to create powerful enterprise-ready agents for any channel in minutes using natural language prompts.
Unleash the true potential of enterprise intelligence via Agentic RAG.
Preview, debug and optimize AI agent performance in no time with real-time visibility into prompts, logs, and decisions.
Framework to ship reliable AI agents faster by automating real-time testing and evaluation within one interface.
Enterprise voice AI built as one system, capable of cloning any voice in 10 seconds and deploying in 500+ languages.
Text automation channel for engaging with customers via rich media and chat.
Enhance AI agent conversations with smart automation, unified dashboards, and intelligent voice analytics.
AI-powered helpdesk and inbox for support agents, enabling transfer of complex queries to live agents with historical context via chat summaries.
Email support automation for handling customer queries via email channels.
What customers say
“With Yellow.ai, we moved from endless delays to delivering real results. In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most. It’s truly transformed how we deliver customer service.”
“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease. By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”
“The onboarding and implementation was very smooth. The team is excellent that we worked with through Yellow AI and we were able to keep to the schedule very well. The platform is fabulous, very easy and it’s really easy for me to jump in and get the information and the metrics that I need to start showing ROI. All around we’re able to see big, big returns in this short amount of time that we’ve launched. It’s really, really good.”
Yellow.ai reports that Lion Parcel deployed YellowG-powered chatbots on WhatsApp, Facebook, and Instagram for shipping inquiries, with Salesforce and order-system integrations. The story reports 85% automation.
Case studyYellow.ai reports that Cape Coral deployed English- and Spanish-language chat and voice support connected to city systems, enabling conversational 311 ticket creation and after-hours issue reporting.
Case studyYellow.ai reports that Sony India deployed Isha, a CRM-integrated voice agent providing 24/7 support in English, Hindi, and Bengali. The story reports more than 21,000 customer and dealer calls handled within two months.
Case study
Security and compliance
As reported by Yellow.ai. Ask for audit reports before you buy.
- SOC 2Compliant
- PCI DSSCompliant
- ISO 9001Compliant
- HIPAACompliant
- PDPACompliant
- GDPRCompliant
- TLS 1.3 encryption in transit
- AES 256 encryption at rest
- Web Application Firewall (WAF)
- DDoS protection
- Intrusion Prevention System / Intrusion Detection System (IPS/IDS)
- Role-based access control (RBAC)
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