Text & Chat

What it does

• Customer Service Automation
• Employee Experience
• Voice AI Automation
• Omnichannel Customer Support

Category

Customer support agents

Built for

Media and entertainment

Users

1300+ global brands across BFSI, healthcare, utilities, retail, and logistics industries.

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• Free plan$0
• Usage-based$0.99
• EnterpriseCustom
  • Quoted by their sales team

Prices as published by Yellow.ai, checked Oct 2026.

Security and compliance

As reported by Yellow.ai. Ask for audit reports before you buy.

• SOC 2Compliant
• PCI DSSCompliant
• ISO 9001Compliant
• HIPAACompliant
• PDPACompliant
• GDPRCompliant

• TLS 1.3 encryption in transit
• AES 256 encryption at rest
• Web Application Firewall (WAF)
• DDoS protection
• Intrusion Prevention System / Intrusion Detection System (IPS/IDS)
• Role-based access control (RBAC)

Reviews

• 

  HiOperator

  AI-enabled customer service solution using workflow automation, refined LLMs, and generative AI to complete the entire customer service journey.

• 

  Support AI

  by Yuma AI

  AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end.

• 

  Outbound Sequencing

  by Open

  AI-personalized multi-channel sequences with bulk imports, response branching, and full API.

• 

  Operator

  by Gigs

  Agentic AI for phone plans that reduces support overhead by up to 95% with instant sales and always-on customer service.

• 

  Omnichannel Support

  by Letterbook

  Email, Discord, web forms, and API — every channel flows into one inbox.

• 

  Daytime Customer Service Rep

  by Elyos AI

  Zero wait time, maximum efficiency.