Analytics
The most advanced AI analytics engine for support.
What it does
The most advanced AI analytics engine for support. Track CSAT, response times, deflection rates, and issue trends across every channel.
- AI helpdesk for Slack
- AI helpdesk for Microsoft Teams
- Ticket intake and triage
- Knowledge management
- Workflow automation
- Category
- Feedback and experience analytics
- Users
- Startups, Enterprises, Fortune 500 companies
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free trial$0
- Per seat$75/agent/month
- Minimum 5 seats
- Conversation limits apply
Prices as published by Unthread, checked Oct 2026.
Security and compliance
As reported by Unthread. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- HIPAACompliant
- ISO 22301Compliant
- SAML 2.0
- SCIM
- Role-Based Access Control
- TLS 1.3
- AES-256
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