Unthread
The AI helpdesk that does the work for you. Solve tickets right from Slack and Teams with end-to-end workflow automations that learn from your team.
Where Unthread ranks
Current edition · updated Oct 20, 2026About Unthread
Unthread is an AI-powered helpdesk built natively into Slack. We help companies to automate the creation and resolution of tickets right from a Slack channel.
We work with IT, HR, and CX teams at some of the world's largest companies to resolve tickets instantly using AI.
Products
Slack-native ticket intake and responses.
One shared inbox across Slack, email, live chat, and the customer portal — with SLAs, assignments, and AI-drafted replies.
A branded customer portal for ticket submission, status tracking, and knowledge base access — fully synced with your Slack-native helpdesk.
A self-learning knowledge base that drafts and updates articles from your team's real Slack conversations — closing gaps automatically.
Deflect and resolve tickets with agentic AI that learns from your team's conversations and runs actions across your tools — natively in Slack and Teams.
Build powerful workflow automations across any tool — Jira, Salesforce, ServiceNow, HubSpot, and more — triggered by natural-language prompts.
The most advanced AI analytics engine for support.
Connect Unthread to Jira, Salesforce, HubSpot, ServiceNow, Linear, Okta, Zendesk, Freshservice, and dozens more — no code required.
What customers say
“I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time.”
“Unthread automatically resolves about 40% of all tickets that come in across different teams.”
Security and compliance
As reported by Unthread. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- HIPAACompliant
- ISO 22301Compliant
- SAML 2.0
- SCIM
- Role-Based Access Control
- TLS 1.3
- AES-256
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