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Unthread
The AI helpdesk that does the work for you. Solve tickets right from Slack and Teams with end-to-end workflow automations that learn from your team.
- Founded
- 2021
- Headquarters
- New York City
- Company size
- 1–10
- Products tracked
- 8
Products by Unthread
Rankings
Appears in these rankings
Customer voice
Customer testimonials
Quotes published on Unthread's official website.
I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time.
Unthread automatically resolves about 40% of all tickets that come in across different teams.
Customer outcomes
Case studies
Selected customer stories from Unthread.
Supporting companies from seed to Fortune 500
Read case studySupporting companies from seed to Fortune 500
Read case studyCerby"I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and…
Read case studyPricing for Unthread
Tiered, Per Seat
This is the broad commercial model reported for Unthread. Product-level terms are listed below when available.
- Pricing model
- Tiered
- Entry option
- Free trial
- Starting price
- Included in company-wide tiered plans starting at $50/agent/month.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
- Pricing model
- Tiered, Per Seat
- Entry option
- Free trial
- Starting price
- Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.
Trust profile
Security and compliance
SOC 2 Type II
HIPAA
ISO 22301
SAML 2.0
SCIM
Role-Based Access Control
TLS 1.3
AES-256