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CompaniesUnthread

Unthread

The AI helpdesk that does the work for you. Solve tickets right from Slack and Teams with end-to-end workflow automations that learn from your team.

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Founded: 2021
Headquarters: New York City
Company size: 1–10
Products tracked: 8

Products by Unthread

8 products

Slack SupportSlack-native ticket intake and responses.0.00 reviewsCustomer Support Agents

Shared Email InboxOne shared inbox across Slack, email, live chat, and the customer portal — with SLAs, assignments, and AI-drafted replies.0.00 reviewsCustomer Support Agents

Customer PortalA branded customer portal for ticket submission, status tracking, and knowledge base access — fully synced with your Slack-native helpdesk.0.00 reviewsCustomer Support Agents

Knowledge BaseA self-learning knowledge base that drafts and updates articles from your team's real Slack conversations — closing gaps automatically.0.00 reviewsCustomer Support Agents

Agentic AIDeflect and resolve tickets with agentic AI that learns from your team's conversations and runs actions across your tools — natively in Slack and Teams.0.00 reviewsCustomer Support Agents

AutomationsBuild powerful workflow automations across any tool — Jira, Salesforce, ServiceNow, HubSpot, and more — triggered by natural-language prompts.0.00 reviewsWorkflow Automation

AnalyticsThe most advanced AI analytics engine for support.0.00 reviewsFeedback & Experience Analytics

IntegrationsConnect Unthread to Jira, Salesforce, HubSpot, ServiceNow, Linear, Okta, Zendesk, Freshservice, and dozens more — no code required.0.00 reviewsCustomer Support Agents

Pricing for Unthread

Tiered, Per Seat

This is the broad commercial model reported for Unthread. Product-level terms are listed below when available.

Slack SupportSlack-native ticket intake and responses.

Pricing model: Tiered
Entry option: Free trial
Starting price: Included in company-wide tiered plans starting at $50/agent/month.

Shared Email InboxOne shared inbox across Slack, email, live chat, and the customer portal — with SLAs, assignments, and AI-drafted replies.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

Customer PortalA branded customer portal for ticket submission, status tracking, and knowledge base access — fully synced with your Slack-native helpdesk.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

Knowledge BaseA self-learning knowledge base that drafts and updates articles from your team's real Slack conversations — closing gaps automatically.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

Agentic AIDeflect and resolve tickets with agentic AI that learns from your team's conversations and runs actions across your tools — natively in Slack and Teams.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

AutomationsBuild powerful workflow automations across any tool — Jira, Salesforce, ServiceNow, HubSpot, and more — triggered by natural-language prompts.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

AnalyticsThe most advanced AI analytics engine for support.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

IntegrationsConnect Unthread to Jira, Salesforce, HubSpot, ServiceNow, Linear, Okta, Zendesk, Freshservice, and dozens more — no code required.

Pricing model: Tiered, Per Seat
Entry option: Free trial
Starting price: Basic starting at $50/agent/month; Pro starting at $75/agent/month; Enterprise custom pricing; annual billing available; 14-day free trial included with all plans.

Trust profile

Security and compliance

SOC 2 Type II

HIPAA

ISO 22301

SAML 2.0

SCIM

Role-Based Access Control

TLS 1.3

AES-256

Product portfolio

Markets

Customer Service7 Productivity & Collaboration1

Company details Public record

Website: unthread.io
Deployment

Online profiles4

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