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Agentic AI

Customer support agents · by Unthread

Deflect and resolve tickets with agentic AI that learns from your team's conversations and runs actions across your tools — natively in Slack and Teams.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Deflect and resolve tickets with agentic AI that learns from your team's conversations and runs actions across your tools — natively in Slack and Teams.

  • AI helpdesk for Slack
  • AI helpdesk for Microsoft Teams
  • Ticket intake and triage
  • Knowledge management
  • Workflow automation
Category
Customer support agents
Users
Startups, Enterprises, Fortune 500 companies
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0
  • Per seat$50/agent/month
    • Pro starting at $75/agent/month
    • Enterprise custom pricing
    • Annual billing available

Prices as published by Unthread, checked Oct 2026.

Security and compliance

As reported by Unthread. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • HIPAACompliant
  • ISO 22301Compliant
  • SAML 2.0
  • SCIM
  • Role-Based Access Control
  • TLS 1.3
  • AES-256

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