Chatbot AI

What it does

• AI-driven search visibility
• Business listing optimization
• Review management and generation
• Social media management
• Marketing automation
• Customer messaging
• Customer experience surveys
• Reputation benchmarking

Category

Customer support agents

Built for

Media and entertainment, Healthcare and life sciences, Hospitality and travel

Users

Multi-location brands and enterprises, Automotive, Consumer Services, Dental and 9 more

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• CustomCustom
  • Quoted by their sales team

Prices as published by Birdeye, checked Oct 2026.

Security and compliance

As reported by Birdeye. Ask for audit reports before you buy.

• HIPAACompliant
• SOC 1Compliant
• CSA STAR Level 1On enterprise plans

• Passwords one-way encrypted using bcrypt with random salt
• Public/private key encryption with key length of 4096 or greater
• Credit card numbers tokenised by processing company; Birdeye does not store card numbers
• Birdeye does not collect or store personal financial data, Social Security Numbers, National Insurance numbers, or government-issued ID numbers
• Access and retention of passwords are strongly controlled and logged
• Skyhigh Networks CloudTrust Enterprise-Ready designation

Reviews

• 

  AI Agent for Customer Service

  by eesel AI

  Helpdesk AI agent that drafts customer service responses, handles tickets, and escalates when needed.

  #1 in Provide written support86

• 

  Front Platform

  by FrontApp, Inc.

  AI-powered customer operations platform that unifies teams, conversations, and AI into one coordinated system for routing, responding to, and measuring customer conversations.

  #2 in Provide written support86

• 

  Chat

  by Decagon

  Flexible, personalized chat built for conversations across web, mobile, and messaging platforms that automatically resolves customer inquiries with accuracy and empathy.

  #4 in Provide written support79

• 

  AI agents

  by Zendesk

  Resolve even the most complex issues on any channel autonomously.

  #5 in Provide written support79

• 

  AI Messaging Agents

  by Aircall

  Autonomous AI agents for inbound SMS and WhatsApp that resolve inquiries, qualify leads, and take actions like booking meetings and creating tickets.

  #6 in Provide written support78

• 

  Custom Actions

  by Letterbook

  Let Letterbook's AI agent call your APIs, trigger webhooks, and run scripts to resolve support tickets end-to-end.

  #7 in Provide written support78