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Slack Support
Slack-native ticket intake and responses.
What is Slack Support?
Slack-native ticket intake and responses. Track every message as a ticket, automate triage, and resolve issues without leaving Slack.
Product typeCustomer Support Agents
PricingIncluded in company-wide tiered plans starting at $50/agent/month. · Tiered
Deployment
APINot available
What teams use Slack Support for
AI helpdesk for Slack
AI helpdesk for Microsoft Teams
Ticket intake and triage
Knowledge management
Workflow automation
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
HIPAA
ISO 22301
SAML 2.0
SCIM
Role-Based Access Control
TLS 1.3
AES-256
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
