Shared Email Inbox
One shared inbox across Slack, email, live chat, and the customer portal — with SLAs, assignments, and AI-drafted replies.
What it does
One shared inbox across Slack, email, live chat, and the customer portal — with SLAs, assignments, and AI-drafted replies.
- AI helpdesk for Slack
- AI helpdesk for Microsoft Teams
- Ticket intake and triage
- Knowledge management
- Workflow automation
- Category
- Customer support agents
- Users
- Startups, Enterprises, Fortune 500 companies
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free trial$0
- Per seat$50/agent/month
- Pro starting at $75/agent/month
- Enterprise custom pricing
- Annual billing available
Prices as published by Unthread, checked Oct 2026.
Security and compliance
As reported by Unthread. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- HIPAACompliant
- ISO 22301Compliant
- SAML 2.0
- SCIM
- Role-Based Access Control
- TLS 1.3
- AES-256
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