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Automated Quality Assurance

Agent assist and quality · by Solidroad

Scores 100% of customer interactions automatically across channels, surfaces highest-risk errors, and routes targeted training to the right people.

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What it does

Scores 100% of customer interactions automatically across channels, surfaces highest-risk errors, and routes targeted training to the right people.

  • precision AI QA and coaching for customer experience teams
  • automated interaction quality assurance
  • agent training and coaching
  • AI agent evaluation and benchmarking
Category
Agent assist and quality
Users
enterprise CX teams
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Solidroad doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Solidroad. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Certified
  • Encryption at rest
  • Encryption in transit
  • Unique production database authentication enforced
  • Encryption key access restricted
  • Unique account authentication enforced
  • Asset disposal procedures utilized
  • Production inventory maintained
  • Portable media encrypted
  • Data encryption utilized
  • Control self-assessments conducted
  • Penetration testing performed
  • Continuity and Disaster Recovery plans established
  • Continuity and Disaster Recovery plans tested
  • Cybersecurity insurance maintained
  • Data retention procedures established
  • Customer data deleted upon leaving
  • Data classification policy established
  • Access controls and least-privilege policies
  • Audit logging and monitoring
  • Incident response procedures
  • SSO
  • MFA
  • PII redaction

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