Solidroad
AI-powered QA and coaching platform for enterprise CX teams, reviewing 100% of customer interactions and generating agent training across human and AI agents.
Where Solidroad ranks
Current edition · updated Oct 20, 2026About Solidroad
Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels.
By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap.
Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).
Products
Scores 100% of customer interactions automatically across channels, surfaces highest-risk errors, and routes targeted training to the right people.
Delivers personalized, AI-powered coaching and feedback to agents after every conversation to speed up onboarding and boost performance.
Creates lifelike AI customer simulations across chat, email, phone, and video channels, enabling agents to practice before real conversations.
Automatically scores AI agent interactions, catches errors and hallucinations before customers do, and uses findings to improve AI models over time.
Scores 100% of customer interactions automatically with custom scorecards built on customer rubrics, providing consistent and scalable quality assurance.
What customers say
“Marcelo FilippiContact Center Relationship Manager50%Drop in interview time38Hours saved per hiring cycleCase study1/4On a busy day, we interviewed 100 people. Solidroad saved me 38 hours by reducing interview time because the technical element was already done.”
“Destiny YoungSr. Manager, Experience Quality ProgramsWhy SolidroadConsistent measurement across every teamActiveCampaign needed quality visibility that worked the same way everywhere - not regional variations or sample-based guesswork. Solidroad offered automated scoring against consistent criteria, applied uniformly across all teams and regions. When quality gaps are identified, validation simulations verify that agents meet ActiveCampaign's standards before they continue handling customers. This creates a closed loop: measure, identify gaps, validate the fix.SolutionAutomated scoring with validation when gaps appearActiveCampaign now has consistent quality measurement across their global operation. Scorecards define what good looks like, and every interaction is evaluated against the same criteria regardless of region or team. When gaps are identified - whether through automated scoring or manager review - validation simulations confirm that agents can meet standards before they're cleared to continue. Role-specific validation scenarios ensure agents are tested against situations they'll actually encounter, not generic assessments.We validate that reps meet our quality standards before they're certified to handle customers - not just that they completed a course.”
“On a busy day, we interviewed 100 people. Solidroad saved me 38 hours by reducing interview time because the technical element was already done.”
- AI Scorecards
Tech Mahindra uses Solidroad's customizable scorecards, AI-powered scoring and validation simulations to assess support-agent quality. Solidroad reports NPS increased by nearly 10 points and quality scores rose by 5%…
Case study - Training Simulations
Crypto.com uses Solidroad simulations to validate new agents before live tickets and automated scoring to evaluate over 800,000 conversations monthly. Solidroad reports an 18% reduction in average handling time and a 3%…
Case study - Training Simulations
Crescendo uses Solidroad's AI-scored simulations to assess candidates against consistent communication and role-specific standards across global operations. Solidroad reports 50% less manual assessment time, a 25%…
Case study
Security and compliance
As reported by Solidroad. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- ISO/IEC 27001Certified
- Encryption at rest
- Encryption in transit
- Unique production database authentication enforced
- Encryption key access restricted
- Unique account authentication enforced
- Asset disposal procedures utilized
- Production inventory maintained
- Portable media encrypted
- Data encryption utilized
- Control self-assessments conducted
- Penetration testing performed
- Continuity and Disaster Recovery plans established
- Continuity and Disaster Recovery plans tested
- Cybersecurity insurance maintained
- Data retention procedures established
- Customer data deleted upon leaving
- Data classification policy established
- Access controls and least-privilege policies
- Audit logging and monitoring
- Incident response procedures
- SSO
- MFA
- PII redaction
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