Solidroad

AI-powered QA and coaching platform for enterprise CX teams, reviewing 100% of customer interactions and generating agent training across human and AI agents.

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Founded: 2023
Headquarters: San Francisco
Company size: 1–10
Products tracked: 5

Products by Solidroad

5 products

Automated Quality AssuranceScores 100% of customer interactions automatically across channels, surfaces highest-risk errors, and routes targeted training to the right people.0.00 reviewsAgent Assist & Quality

AI Coaching & FeedbackDelivers personalized, AI-powered coaching and feedback to agents after every conversation to speed up onboarding and boost performance.0.00 reviewsAgent Assist & Quality

QA & BenchmarkingAutomatically scores AI agent interactions, catches errors and hallucinations before customers do, and uses findings to improve AI models over time.0.00 reviewsAI Evaluation & Observability

Training SimulationsCreates lifelike AI customer simulations across chat, email, phone, and video channels, enabling agents to practice before real conversations.0.00 reviewsLearning & Coaching

AI ScorecardsScores 100% of customer interactions automatically with custom scorecards built on customer rubrics, providing consistent and scalable quality assurance.0.00 reviewsAgent Assist & Quality

Pricing for Solidroad

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Contact Solidroad for current plans, volume pricing, and enterprise terms.

Trust profile

Security and compliance

SOC 2 Type II

ISO/IEC 27001

Encryption at rest

Encryption in transit

Unique production database authentication enforced

Encryption key access restricted

Unique account authentication enforced

Asset disposal procedures utilized

Production inventory maintained

Portable media encrypted

Data encryption utilized

Control self-assessments conducted

Penetration testing performed

Continuity and Disaster Recovery plans established

Continuity and Disaster Recovery plans tested

Cybersecurity insurance maintained

Data retention procedures established

Customer data deleted upon leaving

Data classification policy established

Access controls and least-privilege policies

Audit logging and monitoring

Incident response procedures

SSO

MFA

PII redaction