Solidroad

Marcelo FilippiContact Center Relationship Manager50%Drop in interview time38Hours saved per hiring cycleCase study1/4On a busy day, we interviewed 100 people. Solidroad saved me 38 hours by reducing interview time because the technical element was already done.

Destiny YoungSr. Manager, Experience Quality ProgramsWhy SolidroadConsistent measurement across every teamActiveCampaign needed quality visibility that worked the same way everywhere - not regional variations or sample-based guesswork. Solidroad offered automated scoring against consistent criteria, applied uniformly across all teams and regions. When quality gaps are identified, validation simulations verify that agents meet ActiveCampaign's standards before they continue handling customers. This creates a closed loop: measure, identify gaps, validate the fix.SolutionAutomated scoring with validation when gaps appearActiveCampaign now has consistent quality measurement across their global operation. Scorecards define what good looks like, and every interaction is evaluated against the same criteria regardless of region or team. When gaps are identified - whether through automated scoring or manager review - validation simulations confirm that agents can meet standards before they're cleared to continue. Role-specific validation scenarios ensure agents are tested against situations they'll actually encounter, not generic assessments.We validate that reps meet our quality standards before they're certified to handle customers - not just that they completed a course.

On a busy day, we interviewed 100 people. Solidroad saved me 38 hours by reducing interview time because the technical element was already done.