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Human In The Loop

Agent assist and quality · by Netomi, Inc.

AI-powered human agent assistance (also referenced as Co-Pilot) that surfaces the right answers, actions, and next steps for customer support agents in real time.

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What it does

AI-powered human agent assistance (also referenced as Co-Pilot) that surfaces the right answers, actions, and next steps for customer support agents in real time.

  • Fully autonomous AI customer support agents
  • AI-powered human agent assistance (co-pilot) for customer experience teams
  • AI agent decision transparency and insights across channels
  • Enterprise AI agent lifecycle management with no-code controls
  • Governance and trust controls for enterprise AI deployments
Category
Agent assist and quality
Users
Fortune 500 enterprises requiring mission-critical customer experience automation, Regulated industries demanding enterprise-grade security and compliance, Large-scale organizations with complex customer support operations
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Netomi, Inc. doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Netomi, Inc.. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • ISO/IEC 27001Compliant
  • PCI DSSCompliant
  • HIPAACompliant
  • AI Governance Modules
  • Duty of Care
  • Response Validation
  • Prompt Security (prompt injection / jailbreak detection)
  • Custom Policy Guardrails
  • Guardrail Validation (automated pre-deployment testing)
  • Model and Prompt Evaluation
  • Risk Monitoring (real-time interaction monitoring and alerting)
  • Independent Security Testing (third-party penetration testing and vulnerability scans)
  • Business Continuity (AWS-based, continuous disaster recovery testing)
  • Data Privacy (strict data protection standards)
  • Pseudonymization
  • Encryption of personal information

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