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Human In The Loop
AI-powered human agent assistance (also referenced as Co-Pilot) that surfaces the right answers, actions, and next steps for customer support agents in real time.
What is Human In The Loop?
AI-powered human agent assistance (also referenced as Co-Pilot) that surfaces the right answers, actions, and next steps for customer support agents in real time.
Product typeAgent Assist & Quality
Pricing ·
Deployment
APINot available
What teams use Human In The Loop for
Fully autonomous AI customer support agents
AI-powered human agent assistance (co-pilot) for customer experience teams
AI agent decision transparency and insights across channels
Enterprise AI agent lifecycle management with no-code controls
Governance and trust controls for enterprise AI deployments
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
ISO/IEC 27001
PCI DSS
HIPAA
AI Governance Modules
Duty of Care
Response Validation
Prompt Security (prompt injection / jailbreak detection)
Custom Policy Guardrails
Guardrail Validation (automated pre-deployment testing)
Model and Prompt Evaluation
Risk Monitoring (real-time interaction monitoring and alerting)
Independent Security Testing (third-party penetration testing and vulnerability scans)
Business Continuity (AWS-based, continuous disaster recovery testing)
Data Privacy (strict data protection standards)
Pseudonymization
Encryption of personal information
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
