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Quality Management

Agent assist and quality · by Cresta

Quality Management.

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Ranking recognition

  • Quality Management · #1 for Analyze Calls in Hospitality & Travel

What it does

Quality Management.

  • Sales
  • Customer Care
  • Retention
  • Collections
Category
Agent assist and quality
Users
Fortune 500 companies, Regulated industries
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#6 · coach call agentsView ranking →

Adoption

Who uses it?

“It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and something that the agents then can monitor themselves and track their performance.”

Read supporting sources
  • It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and something that the agents then can monitor themselves and track their performance.
    Read source · cresta.com ↗

Customer satisfaction

Are customers happy with it?

“It's looking at all the behaviors that we specifically care about. It's identifying where the gaps are. It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and…”

Read supporting sources
  • It's looking at all the behaviors that we specifically care about. It's identifying where the gaps are. It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and…
    Read source · cresta.com ↗

Value for money

Are the benefits worth the cost?

No data available.

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Popularity

How much interest does it attract?

Coming soon

Product-specific search-interest measurement is not available yet.

Pricing

Pricing not available

We don't have pricing details for Quality Management yet. Ask Cresta for a quote.

Security and compliance

As reported by Cresta. Ask for audit reports before you buy.

  • ISO/IEC 42001Certified
  • PCI DSSCompliant
  • ISO/IEC 27701Compliant
  • Secure access and monitoring
  • Vulnerability disclosure program
  • Data Loss Prevention
  • Encryption

Alternatives

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