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Best AI to coach call agents

Give representatives feedback and coaching based on their customer conversations. We reviewed 26 products from 19 companies on a 100-point evidence score. These 10 earned a place.

Updated Oct 20, 202626 products reviewed19 companies

Market noteScores reflect documented task fit, adoption evidence, product detail, pricing and market fit. Vendor claims remain unverified unless independently corroborated. Missing evidence indicates uncertainty, not poor product quality.

  1. 1

    AI Coach

    by Demodesk

    Analyzes customer calls using custom scorecards to deliver automated coaching. Named customer cases document scored reviews, training, and onboarding across sectors. Published per-user prices specify billing terms and the enterprise threshold.

    Best for sales managers scaling recorded-call reviews, custom scorecards, and representative onboardingFree trialCustom pricing

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    15/15
    Market fit
    10/10
  2. 2

    AI Assist Pro

    by Aircall

    Live transcription feeds prompts, playbooks and custom scoring, providing actionable coaching from customer calls. Named customer cases describe concrete deployments across different businesses.

    Best for sales teams wanting live playbook guidance and custom call scorecardsFree planFrom $49/seat/month

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    11/15
    Market fit
    10/10
  3. 3

    Dialpad Sell

    by Dialpad

    In-call AI coaching is explicitly offered. Named customer cases describe customer calls, transcripts and analytics feeding live coaching and scorecards, establishing a complete business coaching workflow and attributable adoption under the supplied contract.

    Best for distributed sales and support teams needing live coaching and AI scorecardsFree trialFrom $39/user/month

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    11/15
    Market fit
    10/10
  4. 4

    Knode AI Sales Coaching Platform

    by Knode AI

    Recorded sales calls feed scorecards, performance tracking, and actionable coaching, establishing a complete business coaching workflow. Named Disco and Homeaglow cases describe actual use under the supplied evidence contract. Numeric pricing is available, but billing units need clarification.

    Best for sales leaders scaling recorded-call analysis, seller scorecards, and personalized coachingFrom $2K/month

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    11/15
    Market fit
    10/10
  5. 5

    AI Dialer

    by Regie.ai

    Manager listen-in takes live customer conversations as input, and whisper coaching delivers feedback to representatives, supporting a complete workflow. Adoption remains capped at vendor-reported evidence: the product testimonial lacks named attribution, and named customer cases are company-scoped.

    Best for outbound sales teams combining live manager coaching with AI coaching capabilitiesFrom $180/user/month

    Task fit
    40/40
    Adoption
    5/20
    Evidence
    11/15
    Pricing
    15/15
    Market fit
    10/10
  6. 6

    Aircover Platform

    by Aircover

    Live customer conversations drive contextual messaging, role-based playbooks and coaching for sales representatives. Named Cloudflare and JFrog cases substantiate actual use under the supplied evidence contract.

    Best for revenue teams seeking contextual guidance and playbook coaching during sales callsCustom pricing

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    8/15
    Market fit
    10/10
  7. 7

    Coaching

    by Balto

    Live conversations feed coaching-moment detection, supervisor listening and curated examples for feedback. The named InteLogix case describes actual Coaching use, supporting adoption under the supplied contract. Concrete workflows span multiple business sectors.

    Best for contact-center supervisors needing live coaching alerts and curated call examples for focused agent feedback

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    8/15
    Market fit
    10/10
  8. 8

    Trellus

    Live conversational cues trigger actionable coaching prompts, including pausing, setting next steps, and responding to objections. Named vendor-hosted testimonials describe actual product use. Free-plan language supports pricing transparency of 50, not 75.

    Best for sales teams seeking actionable prompts during live prospect callsFree plan

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    8/15
    Market fit
    10/10
  9. 9

    Nomi

    Provides real-time coaching and objection-handling guidance, including phrase suggestions grounded in call transcripts and an evolving custom playbook.

    Best for sales representatives needing live objection handling and suggested phrasingFree trialFrom $89/user/month

    Task fit
    38/40
    Adoption
    5/20
    Evidence
    13/15
    Pricing
    14/15
    Market fit
    9/10
  10. 10

    Caretta

    by Caretta Inc.

    Caretta uses live customer conversations to surface answers and objection-handling guidance for sales representatives, with supporting notes and teamspace analysis. Numeric pricing and a monthly free-call allowance are disclosed.

    Best for sales representatives handling technical questions and objections during live customer callsFree planFrom $99/seat/month

    Task fit
    40/40
    Adoption
    5/20
    Evidence
    11/15
    Pricing
    11/15
    Market fit
    10/10

We reviewed 26 candidate products from 19 companies and published 10 positions. Totals include duplicate company entries and products removed during task, market and evidence review. Each company holds at most one position.