Dialpad
Dialpad is the AI-native, Agentic AI-powered omnichannel contact center and communications platform built to transform customer experience at scale.
Where Dialpad ranks
Current edition · updated Oct 20, 2026About Dialpad
Dialpad is the AI-native, Agentic AI-powered omnichannel contact center and communications platform built to transform customer experience at scale.
Products
Cloud-based support and contact center solution with AI that helps expedite onboarding, simplify coaching, and delight customers.
Always-on AI agents that execute complex workflows autonomously, from refunds to rebookings, across voice and digital channels with security and governance.
Cloud-based sales outreach solution with AI that automates playbooks, gives in-call coaching, and helps your team win.
Autonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.
An all-in-one customer communication platform with AI that takes notes, delivers insights, and helps your team stay productive.
Dialpad's AI platform for customer experience uses native AI to surface insights from customer interactions and turn them into operational intelligence.
What customers say
“to an appointment confirmation over text or gotten updates on your online order through text, then you’re probably already comfortable with interacting with businesses via SMS.And even though most organizations and businesses use SMS to confirm appointments and orders—who’s to say you can’t use text messaging for short surveys to get feedback?6. In-app messagingThis one is more for if you sell a piece of software or something that has a mobile app, but having in-app messaging (not too many!) that pops up to ask your users to leave a review at strategic touchpoints is another great way to get feedback.Best practices when you're getting customer reviewsMake it easy for customers to leave a reviewPeople are using up their own precious time to write a personal recommendation for you, so don’t make them work for the privilege. Offer a range of review options, from your website’s contact form to social media, email prompts, SMS, or even directly through the app if you’re a software provider.Keep the negative reviewsKeeping negative reviews can be a huge plus-point—as long as you respond in the right way. Firstly, they give your business credibility. Customers know that it’s impossible to please everyone, and they’d probably get suspicious anyway if all they find is a list of positive reviews next to a product.Too many compliments and the”
“(or any other similar words or phrases that might indicate their affinity for us):From there, I can dig deeper into those transcripts, and reach out to those customers if I think they’d be open to writing reviews for us.5. Text messagingIf you’ve ever responded”
“We’ve been saving eight hours a week with your product!”
- Dialpad Sell
Dialpad reports that ConstructConnect uses live coaching, AI scorecards, transcripts, and call analytics across distributed teams. The story reports a 28% year-over-year improvement in inbound lead conversion rates and…
Case study - Dialpad Sell
Dialpad reports that Deputy connected seven worldwide offices and 126 users through its cloud communications system. The story describes improved call quality and a support-team transition with continuous customer…
Case study - Dialpad Connect
Dialpad reports that CIVITAS uses Salesforce activity logging, call transcripts, and self-service phone-line setup as it expands. The story attributes an estimated $200 in monthly savings versus its previous provider to…
Case study
Security and compliance
As reported by Dialpad. Ask for audit reports before you buy.
- SOC 2Compliant
- ISO/IEC 27001Compliant
- ISO/IEC 27017Compliant
- ISO/IEC 27018Compliant
- PCI DSSCompliant
- HIPAACompliant
- NIST CSFCompliant
- CSA STAR Level 1Compliant
- CCPA/CPRACompliant
- TX-RAMPCompliant
- Access Monitoring
- Authentication Security
- Data Backups
- Data Retention
- Bot Detection
- Code Analysis
- Disk Encryption
- DNS Filtering
- Endpoint Detection & Response
- Anti-DDoS
- Status Monitoring
- Asset Management Practices
- Email Protection
- Employee Training
- Access Management Policy
- Acceptable Use Policy
- AI Use and Development Policy
- Incident Reporting Process
- Risk Assessments
- Supply Chain Risk Management
- Asset Classification
- Asset Inventories (Hardware/Software)
- Secure Asset Disposal
- Data Backup/Backup Protection
- Disaster Recovery Plan (DRP)
- Tabletop Exercises
- Secure Development Training
- Security Awareness Training
- Change Management Program
- Configuration Management Program
- Physical Access Security
- Remote Telework
- Role-Based Access Control
- Responsible Disclosure
- Logging
Is this your company?
Claim the profile to keep facts current, answer buyers and submit evidence for the next ranking review.
Claim Dialpad