Dialpad

to an appointment confirmation over text or gotten updates on your online order through text, then you’re probably already comfortable with interacting with businesses via SMS.And even though most organizations and businesses use SMS to confirm appointments and orders—who’s to say you can’t use text messaging for short surveys to get feedback?6. In-app messagingThis one is more for if you sell a piece of software or something that has a mobile app, but having in-app messaging (not too many!) that pops up to ask your users to leave a review at strategic touchpoints is another great way to get feedback.Best practices when you're getting customer reviewsMake it easy for customers to leave a reviewPeople are using up their own precious time to write a personal recommendation for you, so don’t make them work for the privilege. Offer a range of review options, from your website’s contact form to social media, email prompts, SMS, or even directly through the app if you’re a software provider.Keep the negative reviewsKeeping negative reviews can be a huge plus-point—as long as you respond in the right way. Firstly, they give your business credibility. Customers know that it’s impossible to please everyone, and they’d probably get suspicious anyway if all they find is a list of positive reviews next to a product.Too many compliments and the

(or any other similar words or phrases that might indicate their affinity for us):From there, I can dig deeper into those transcripts, and reach out to those customers if I think they’d be open to writing reviews for us.5. Text messagingIf you’ve ever responded

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