Dialpad

Dialpad is the AI-native, Agentic AI-powered omnichannel contact center and communications platform built to transform customer experience at scale.

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Founded: 2014
Headquarters: San Francisco, CA
Company size: Not disclosed
Products tracked: 6

Products by Dialpad

6 products

Dialpad AI AgentsAutonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.0.00 reviewsCustomer Support Agents

Dialpad SupportCloud-based support and contact center solution with AI that helps expedite onboarding, simplify coaching, and delight customers.0.00 reviewsVoice Agents & Contact Centers

Dialpad SellCloud-based sales outreach solution with AI that automates playbooks, gives in-call coaching, and helps your team win.0.00 reviewsSales Agents & Outreach

Dialpad ConnectAn all-in-one customer communication platform with AI that takes notes, delivers insights, and helps your team stay productive.0.00 reviewsVoice Agents & Contact Centers

Dialpad AI AgentAlways-on AI agents that execute complex workflows autonomously, from refunds to rebookings, across voice and digital channels with security and governance.0.00 reviewsCustomer Support Agents

AI-Powered Customer Communications PlatformDialpad's AI platform for customer experience uses native AI to surface insights from customer interactions and turn them into operational intelligence.0.00 reviewsVoice Agents & Contact Centers

Pricing for Dialpad

Usage Based, Per Seat

This is the broad commercial model reported for Dialpad. Product-level terms are listed below when available.

Dialpad AI AgentsAutonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.

Pricing model: Usage Based

Dialpad SupportCloud-based support and contact center solution with AI that helps expedite onboarding, simplify coaching, and delight customers.

Pricing model: Per Seat

Dialpad SellCloud-based sales outreach solution with AI that automates playbooks, gives in-call coaching, and helps your team win.

Pricing model: Per Seat

Dialpad ConnectAn all-in-one customer communication platform with AI that takes notes, delivers insights, and helps your team stay productive.

Pricing model: Per Seat

Dialpad AI AgentAlways-on AI agents that execute complex workflows autonomously, from refunds to rebookings, across voice and digital channels with security and governance.

Pricing model: Usage Based

AI-Powered Customer Communications PlatformDialpad's AI platform for customer experience uses native AI to surface insights from customer interactions and turn them into operational intelligence.

Pricing model: Usage Based, Per Seat

Trust profile

Security and compliance

SOC 2

ISO/IEC 27001

ISO/IEC 27017

ISO/IEC 27018

PCI DSS

HIPAA

NIST CSF

CSA STAR Level 1

CCPA/CPRA

TX-RAMP

Access Monitoring

Authentication Security

Data Backups

Data Retention

Bot Detection

Code Analysis

Disk Encryption

DNS Filtering

Endpoint Detection & Response

Anti-DDoS

Status Monitoring

Asset Management Practices

Email Protection

Employee Training

Access Management Policy

Acceptable Use Policy

AI Use and Development Policy

Incident Reporting Process

Risk Assessments

Supply Chain Risk Management

Asset Classification

Asset Inventories (Hardware/Software)

Secure Asset Disposal

Data Backup/Backup Protection

Disaster Recovery Plan (DRP)

Tabletop Exercises

Secure Development Training

Security Awareness Training

Change Management Program

Configuration Management Program

Physical Access Security

Remote Telework

Role-Based Access Control

Responsible Disclosure

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