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AI-Powered Customer Communications Platform

Voice agents and contact centers · by Dialpad

Dialpad's AI platform for customer experience uses native AI to surface insights from customer interactions and turn them into operational intelligence.

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What it does

Dialpad's AI platform for customer experience uses native AI to surface insights from customer interactions and turn them into operational intelligence.

  • Customer service contact center
  • Outbound sales
  • All-in-one business communications
  • Autonomous AI customer service agents
Category
Voice agents and contact centers
Users
Enterprises needing AI-powered customer communications at scale, Contact center and sales teams requiring integrated AI tooling, Businesses seeking unified calling, messaging, meetings, and support solutions
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Dialpad doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Dialpad. Ask for audit reports before you buy.

  • SOC 2Compliant
  • ISO/IEC 27001Compliant
  • ISO/IEC 27017Compliant
  • ISO/IEC 27018Compliant
  • PCI DSSCompliant
  • HIPAACompliant
  • NIST CSFCompliant
  • CSA STAR Level 1Compliant
  • CCPA/CPRACompliant
  • TX-RAMPCompliant
  • Access Monitoring
  • Authentication Security
  • Data Backups
  • Data Retention
  • Bot Detection
  • Code Analysis
  • Disk Encryption
  • DNS Filtering
  • Endpoint Detection & Response
  • Anti-DDoS
  • Status Monitoring
  • Asset Management Practices
  • Email Protection
  • Employee Training
  • Access Management Policy
  • Acceptable Use Policy
  • AI Use and Development Policy
  • Incident Reporting Process
  • Risk Assessments
  • Supply Chain Risk Management
  • Asset Classification
  • Asset Inventories (Hardware/Software)
  • Secure Asset Disposal
  • Data Backup/Backup Protection
  • Disaster Recovery Plan (DRP)
  • Tabletop Exercises
  • Secure Development Training
  • Security Awareness Training
  • Change Management Program
  • Configuration Management Program
  • Physical Access Security
  • Remote Telework
  • Role-Based Access Control
  • Responsible Disclosure
  • Logging

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