Dialpad AI Agents
Autonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.
Where it ranks
Current edition · updated Oct 20, 2026What it does
Autonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.
- Customer service contact center
- Outbound sales
- All-in-one business communications
- Autonomous AI customer service agents
- Category
- Customer support agents
- Users
- Enterprises needing AI-powered customer communications at scale, Contact center and sales teams requiring integrated AI tooling, Businesses seeking unified calling, messaging, meetings, and support solutions
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
Pricing isn't published
Dialpad doesn't list prices publicly. Ask them for a quote.
Security and compliance
As reported by Dialpad. Ask for audit reports before you buy.
- SOC 2Compliant
- ISO/IEC 27001Compliant
- ISO/IEC 27017Compliant
- ISO/IEC 27018Compliant
- PCI DSSCompliant
- HIPAACompliant
- NIST CSFCompliant
- CSA STAR Level 1Compliant
- CCPA/CPRACompliant
- TX-RAMPCompliant
- Access Monitoring
- Authentication Security
- Data Backups
- Data Retention
- Bot Detection
- Code Analysis
- Disk Encryption
- DNS Filtering
- Endpoint Detection & Response
- Anti-DDoS
- Status Monitoring
- Asset Management Practices
- Email Protection
- Employee Training
- Access Management Policy
- Acceptable Use Policy
- AI Use and Development Policy
- Incident Reporting Process
- Risk Assessments
- Supply Chain Risk Management
- Asset Classification
- Asset Inventories (Hardware/Software)
- Secure Asset Disposal
- Data Backup/Backup Protection
- Disaster Recovery Plan (DRP)
- Tabletop Exercises
- Secure Development Training
- Security Awareness Training
- Change Management Program
- Configuration Management Program
- Physical Access Security
- Remote Telework
- Role-Based Access Control
- Responsible Disclosure
- Logging
Reviews
No reviews yet
Reviews come from people who use Dialpad AI Agents at work. Share how your team uses it to help other buyers decide.
Alternatives
See the full rankingAI Voice Agent
by Aircall
Autonomous AI agent for inbound calls that resolves questions, qualifies leads, and logs details to CRM with live transfer and 24-language support.
#1 in Provide phone support
A first-party platform offering AI voice agents with live human supervision, real-time monitoring, observability, knowledge base integration, post-call analysis, call transfer,...
#2 in Provide phone support
Customer Support
by Dialogus
An AI voice agent that resolves live support calls end-to-end by recognizing callers, reading live system data for order status and accounts, issuing vouchers, opening tracked c...
#4 in Provide phone support
AI Customer Service
by Murf AI
AI customer service agents that answer inbound calls, automate routine queries, schedule appointments, update customer records, and route complex tasks to human agents.
#5 in Provide phone support
Open Platform
by Open
AI agent that resolves 77% of support tickets across voice, chat, email, WhatsApp, social, and outbound channels with human handoff.
#6 in Provide phone support
AI agents
by Zendesk
Resolve even the most complex issues on any channel autonomously.
#7 in Provide phone support
Is this your product?
Claim it to keep details accurate and submit evidence for the next ranking review.
Claim Dialpad AI Agents